Customer Service

[Pat10811]

How to I reach customer service?  I have been trying since December '22  to resolve a damage issue.  I am unable to contact anyone who can help.  The last five times I have called, I have been disconnected after waiting on hold for a number of minutes.  Any suggestions would be greatly appreciated.

[Helen3]

Do you not have a contact from when you raised the claim through the platform @Pat10811 

[Pat10811]

My manager filed the claim right after the damage occurred and tried several times to contact someone.  She then added me as co-host (I am the owner of the property) so that I could follow-up.  It's been almost 9 months since the damage occurred.  I have spoken with at least 7+ different people who have assured me that the case 'has been escalated' to the resolution center.  Apparently there is not way to contact the resolution center directly (according to the 7+ different people).  I'm getting a bit frustrated!

[Shehbaz2]

I'm sorry to hear about your trouble reaching customer service. To resolve a long-standing damage issue, try emailing or visiting the company's website for alternative contact options. Persistence often pays off in resolving problems.