Guests not being able to pay for their booking

Joanna313
Level 1
Portsmouth, United Kingdom

Guests not being able to pay for their booking

Today yet another test could not pay for their booking via Arbnb - how can I speak to Airbnb about this?

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Joanna313 

 

The guest must contact Airbnb themselves, as payment at the time of booking is not a matter between the host and the guest. But the payment method that the guest uses can also fail on their side, which Airbnb can do little about.