I received a message about the removal of the ad. Filed an appeal. On September 1, I received a message in which you asked me for additional information and gave me 7 days to do so. I called Airbnb to find out what the problems were. They promised to check and did not return on the same day. Then I corrected the situation in the apartment and thought over the letter. At this time, without waiting for the end of the period that was assigned to me and without receiving any additional information from me, on September 6 you sent me a message about the decision to remove my ad. I was very surprised and called Airbnb. I talked to the agent and he mixed everything up the whole time, indicated the wrong places in the documents, did not listen to me attentively, and after an hour of conversation he finally declared that there was no mistake and nothing could be changed. The ad would be rightly removed. To my 3 convincing requests to speak with a superior, he replied that he was competent enough and there was no need to talk to anyone else. And he did not pass on my 3 requests to speak with the management anywhere.
The next day I called again and the agent had already written down my request to speak with the management.
The supervisor called me back (unfortunately I did not remember the name) and for an hour I also tried to explain and show from different sides that there was clearly some kind of mistake, I asked him VERY many times just to CHECK. But he kept repeating that he saw that everything was according to the rules and there was not and could not be any mistake and tried to end the conversation 4 times during the conversation.
It took me incredible effort and humiliation to still continue the conversation and persuade him to check. When I repeated many times that he could be wrong and there could be a mistake and that I wanted to contact someone higher, this representative said that there is no one higher than him and that he decided so, the issue was closed and this was his decision that could not be changed. After my repeated persuasion, he finally agreed to pass on to another supervisor to talk to me.
The next supervisor (unfortunately I didn't remember this name either) called me and we talked for an hour again. And again for an hour I tried to show and again from different sides that there was an error from airbnb's side. And again they told me that there was no error and couldn't be and there is nowhere to go. At a certain point he let it slip that there was a letter from me and I realized that THIS was the error. Because I didn't write the letter he mentioned. After that I started asking him to check even more, and the supervisor said that he now sees that everything is fine. I continued to insist that this is exactly what is wrong, this is the error. After 15 minutes of my persuasion, he agreed to send a request to the technical department. The next day I received a message that there really was an error in the system. That it might take a few weeks to fix. I was offered compensation of 25 eur.
I was VERY upset and disappointed when I received the decision to delete it before the end of the period that they gave me and they didn't wait for my letter that I thought through so carefully!!?
I spent an hour!!! 3 days in a row on conversations, during which they tried to prove to me all the time that I was wrong. And it took me INCREDIBLE efforts to convince them not to end the conversation and listen to me!!!
I did NOT ASK for a change in the decision in all these conversations, but I only VERY VERY ASKED TO CHECK, because I was 100% sure that a mistake had occurred FROM THE AIRBN's side!!!
My ad was closed for all this time and the entire verification for a week, or maybe 2 or maybe more, the ad will not be opened. And they told me that even when they correct the error, it is unclear whether I will be able to appeal and return the ad.
Every day I lose an average of 150 shekels due to the closure!! and it is unknown how it will all end.
And for ALL THIS I was offered JUST 25 euro compensation!!!!
Try to put yourself in my place and imagine all this. How would you perceive this situation?!?!?!
I will try to send this message every day until it reaches a person who can adequately understand the situation, can give me the opportunity to appeal and offer decent compensation for the unwillingness of 3 representatives to listen to me and for the error in the system of airbnb that led me to a state of VERY BIG WORRIES and VERY BIG monetary losses.
The most important thing is the essence of my appeal. The reviews on which the messages about the removal were based, they are from guests who themselves caused great damage to my home and behaved aggressively. I complained about them myself and before they complains. And the negative reviews are ONLY 3 and ONLY from THESE guests. And one of them wrote a review after I demanded compensation for the sofa they broke, and the other one after I complained to you about them that they were making a lot of noise at night and were talking to me very aggressively and took my keys. All the other reviews are very positive and there are many more of them!!!!!
I want to add that I have fibromyalgia and am currently in the period of its strongest manifestation.
This disease is autoimmune and manifests itself strongly when a person is very nervous. This whole situation has VERY STRONGLY affected me and I am experiencing severe pain throughout my body (this is how this disease progresses).
I am writing specifically about my condition because I am afraid that again the one who will review this letter may again not pay attention to it. And maybe my illness will somehow still be able to motivate him to sort out my situation to the end and fairly.
All this is so unfair!! And so unbelievable!!! Especially after the constant repetitions from Airbnb representatives about the desire to improve services and improve attitudes and the great value of partners, which I thought I was.......
P.s. few days ago I got the final decision that my ad will be removed finally without option to advertise it again! How it can be!?!?!?! That for the mistake of the airbn's system the user will be punished and so destructive instead of to get the compensation!!
HOW IT CAN BE?!?!?!
