House Rules violation fee

House Rules violation fee

I had a guest that had unauthorized guests stay at the house.  My House Rules stated immediate removal and non refundable.  Now she left the property after I asked her to leave however Airbnb would not allow me to collect on the full refund.  I submitted a resolution for a refund from the guest and she declined.  Then Airbnb stated I couldn't have a refund policy for guests that violated my House Rules...

 

Does anyone have a recommendation?

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