How do I delete the photo tour?

Jenny838
Level 6
Arizona, United States

How do I delete the photo tour?

I wanted to add a new picture to my listing and had to create a photo tour. It's horrid! Nothing makes sense and everything is out of order. How do i go about deleting it? 

47 Replies 47

@Lisa7678  Your listing looks perfect now, no photo tour anymore and correct space / rooms description.
How did you make it possible? 

Lisa, I just checked out your place and it is absolutely magical!! We love the Keys. We used to have a house in Key West and we always had the best time!

Thanks for the info ... 

 

If you have one listing with a "normal" property that might work ... they don't have enough categories for me to properly list my properties let alone describe the locations properly. 

 

So annoyed ... 

i just added a new listing this week and despise the photo tour, luckily i only had 1 booking, so i deleted the listing, re added it and did not touch the photo tour option, which allowed me to obv stick with the old gallery that allows me to change my photo order.

Unfortunately i am currently not able to add any photos or edit existing order of them. From my recollection, the moment you hit that photo tour button it auto switches you to their auto ordering bs layout.

annoyed by lack of control. If anyone has a solution to add or edit photos while maintaining the old gallery layout i'm all ears.

Hi @Jenny838 , @Torin35 , @Roberto1111@Jenny838@Lisa7678 

At the moment, the only way to "delete" the photo tour is a workaround. If you try to delete all the photos from the rooms (they go to addl photos), then the listing will show as a "Studio".  I wanted to see if I could figure out a way to delete the photo tour but still keep the listing from showing as a "Studio" with "0" bathrooms. Got a hint from another Host somewhere on the CC and decided to "fiddle" with it.

 

Workaround

Before trying this workaround, make sure you have all your photos saved on your computer just in case. The workaround is that the tour will not work if there is not at least one photo in each room. If you move all the photos say out of the living room to addl photos, the tour is "deleted."  However, DO NOT remove photos from the bedroom(s) Room. This is because the system uses the "sleeping arrangements" and type of bed to populate your subtitle that shows the number of bedrooms. The system also uses the Bedroom Room to populate the "where you'll sleep" photos on the listing. You can also delete all the rooms except the bedroom(s). The photos should all move to "addl photos, but that seems to be more work. You should not have to delete individual photos. You are only deleting the "rooms or spaces". 

 

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Then click the "All photos" at the top of the page and all your photos will appear in a grid. Simply drag and drop the photos where you want them to appear on the listing and in what order. I was able to do this on a recent new listing and it works. As long as you leave your bedroom photos in the Bedroom "Room". The only small issue is that one of the bedroom photos will appear on the listing in a random location, but all the other photos appeared where I put them in the grid.

 

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@Stephanie1288 pointed out you will still see the words "Photo Tour" on the left side of the Listing Editor, but the photos are no longer arranged in a "Tour" in guest view and you'll see your photos in a grid instead of in each "room" icon when clicking the "All Photos" button as a Host. Simply add photos and move around as you wish. Photos added will appear at the bottom of the photo grid. You can move them around after that as needed and place them where you want. 

 

Hopefully Airbnb will make a change that allows Hosts to simply select one button do decide if they want the photo tour or not. Until then, this is the only way I can see to go back to allowing the Host to decide in what order the photos will be shown to a guest.

 

Let us know if this works for you here, as it may help other Hosts with the same problem. 😊 

Wooow great tip Joan, going to try it out.
Bit afraid because Airbnb just gave me a photo shooting of my location for free and they’ve just ulpoad most of the pics and I don’t heave it all in high quality and I can’t save it from the gallery…

but I will try anyway because got no inquiries at all since it’s in “studio mode”

Hi @Roberto1111 

Let us know how it goes. It should be fine as long as you only move photos from a room and move to additional photos or delete a room. Just be sure not to delete individual photos. 

EXCEPT… my bedroom #1 is the category that customer service altered. It has no photos - they removed them.  But my listing (customer view)  still shows the appropriate bedroom and bath count. 

However - customer service removed photos from my bedroom #1. They did not remove the bedroom, just the photos from that room alone. Customer view no longer shows photo tour, and still shows right number of bedrooms and baths. On

y end, I see Photo Tour and a generic icon of a bed for bedroom #1. The thing seems to be - eliminate photos from the room/area, just don't eliminate the room/area itself. 

Hi @Stephanie1288 

Luv your place! 

The only thing is I don't see photos of the bedrooms in the "Where You'll Sleep" Section of your isting as a guest (only the icons)? Not sure if it's because there are no photos in the Bedroom 1 room? Not sure?

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Joan,

Now I’m with you!  I didn't notice the photos had disappeared from there.  To remedy,  I just removed the photos from the backyard and restored  the bedroom photos and now photos show on “Where you’ll sleep.”  But Photo Tour remains disabled. Thank you!!  And thanks for the kind words about our guest house. 

@Stephanie1288 

Perfect! 👏

Glad that worked...it all looks great! 👍

It took a bit of tinkering, yes, but this works! 

 

One additional tip, make sure to assign a bathroom too or it will show with 1 bedroom, 1 bed, 0 bathroom!  You are able to assign a photo to a room once you are back in control by left clicking on the image and there is an option between the photo and the caption box that says, 'Move from add'l photos?'  click that and you can assign it to a room.

 

The support agent I just spoke to had no clue what to do except to delete all photos and add back one at a time.  I said no, there has to be an easier way...all the captions and stuff would have taken me all day, Joan's way is the easier way and considering this issue persists to November 2024...doesn't look like Airbnb is going to fix it.

 

Thanks Joan, you are brilliant!

@Sara-And-Rob0 

Glad it worked!

 

Hosts should be able to decide if they want to use the photo tour or not. Should be simple enough to add a slider button ON/OFF. At least let the Host determine the order of the rooms instead of mandating the Living Room as the first room? 

 

BTW, Airbnb has started adding "tasks" to try and get you to add photos to the empty room placeholder. Just ignore that, or the system will revert back to the photo tour.

 

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This article didn't answer the question. How do you DELETE or turn off the photo tour?