Great question! This is something I’ve had to figure out over time. When I’m away on holiday, I use a combination of strategies to ensure everything runs smoothly:
Reliable CoHost: I have a trusted co-host who knows my property inside out. They handle check-ins, guest questions, and any on-the-ground issues while I’m away. It gives me huge peace of mind.
Automated Messaging: I set up automated responses for booking confirmations, check-in instructions, and FAQs. It keeps communication flowing, even if I’m relaxing by the beach.
Clear House Rules & Guidebook: I make sure my digital guidebook is detailed so guests can find everything they need without having to reach out.
Calendar Management: If I have longer travel plans, I might block off certain days or offer a small discount for guests who are okay with more independent stays, especially if I can’t offer as much personal attention.