@Sarah977
So many valuable lessons, but "We were unable to collect payment"! That's garbage! I'm glad I've never experienced that kind of nonsense.
She was my first same day booking. I see the mistakes I made in screening and being too eager to offer discount (and I screwed up and omitted the cleaning fee to boot!). Those are absolutely my mistakes.
I don't want to kill that option entirely though. My house is 5 min from a major interstate and Covid travel has resulted in tons of one night stays, my cleaning fee has been upped to reflect the work disinfecting after cleaning require and all but one guest seem just fine about it. But rushing my screening questions won't happen again and I'm not messing with that Special offer option in the future.
If you're traveling with a cat, and a immuno-compromised kid, have unique sensitivities to disinfectants and are booking stays last minute, you probably aren't the kind of person anyone can please, much less someone like me who takes this stuff personally and seriously.