I didn't get paid by Airbnb, support doesn't know why. It's been 2 weeks.

[JC4]

I've been a host for many years; this has never happened. Airbnb support has no idea why this is happening and won't help either. Their last message to me said this: 

"Our team has tried their best to help you. Now we've come to a stage where everything we can is, it's over. We are awaiting a resolution from our technical team. Unfortunately, I don't have any other information for you yet. We look forward to hearing from our maintenance team. I'm sorry that you have to wait and carry difficulties in connection with this."

I don't know what to do, it is extremely disappointing that support has turned their back on this. The only thing they kept telling me before they stopped responding was to wait. 

[Jacqui16]

This terrible JCA and I'm having similar issues. I've today written to the finance team for the UK but I'm feeling despondent and disappointed in Airbnb and my confidence in the partnership has dropped. The rhetoric about support has not been followed up in practice. 

[Jacqui16]

Hello I see your last post about non payment was in July. Have you managed to recieve your payments now? Good if you have. 

I'm still trying. I was referred to the specialist team last week but no communication from them until today when I had a message to say your account is open but still no payments or any information about what was wrong. No apology, no name at the bottom of the email. I have lost confidence in Airbnb. I've written a letter if complaint to the Finance Director in the UK branch. I also see that the CEO is asking hosts to email him if any issues so I am considering that next if no movement on this matter. I'm honouring my current bookings only and have closed my listing to any other bookings but I'm pretty gutted about it all as I do love being a host and the income pays for my family holiday. I feel let down having worked hard to build up my small contribution to the Airbnb family since 2016. 

I do hope you have more luck than me. 

[Sueli16]

@JC4 , @April447  @Mike-And-Jane0 @Quincy @Paulina86 

Did you get your problem solved?

I am having the same problem. I am with Airbnb for 5 years and never had any problem with my payouts. But this year is been a totally nightmare !!

I had guests staying in my apartment in Algarve since May,  I had  so far 6 guests and not a single payment was made to me.  I had many messages back and forward, each time someone different and no one can resolve any thing. I did everything what they suggested. They keep saying is a form i need to respond and I did respond this  form loads of times and they keeping sending me the same form to open a link that do not work and respond it... I told them hundred of times that i have done and the link does not let me open anymore. It is been such a nightmare that I fell ill and end up in hospital with stress nearly causing me a heart attack. 

They are just find excuses after excuses to keep me on the loop but is not solving or giving any answers.

I do not know what to do to have my money paid  they keep saying that someone from a special team  will look at this as they are in better position to solve it, but so far nothing has been done... Since May with not a single payment  Airbnb owe me nearly 3000 euros.

[Quincy]

Hi @Sueli16, I'm sorry to hear about this. Let me pass this on to the team so that they can investigate this for you. 

[Jacqui16]

Hi Quincy,

I'm watching with interest any posts you put out on progress and success on this issue as I too have a similar story and experience still ongoing and not resolved. I've had to block my listing to any new guests as I've lost confidence in my partnership with Airbnb and the ability to resolve matters swiftly especially when nothing on  my account or listing has changed since 2016. I'm also unhappy thar Airbnb continue to take and be paid for bookings but cannot support the host to resolution in a timely way

Jacqui 

[Quincy]

Hi @Jacqui16, this is not great to hear. I'll have this looked into by the team for you. Please note that I won't be able to provide any payment related info here on the community. Most likely someone from the team will reach out to you, however, sometimes they may require you to contact them (if this is the case, I'll share the contact details here). 

[Luis-Rodrigo2]

My Payouts were Paused since September 7th 2022

I talked everyday to airbnb support and offered me to escalate my case, i talked to more than 100 people and no one has been able to help me.

No one has called me back to give a feedback....

I updated all my account this week to see if it works.

My last ticket: 2020060374542

So sad..!

Luis Rodrigo Ovalle Cavazos

[Jenny]

Hi @Luis-Rodrigo2 

Thanks for letting us know about this.

I've passed the information over to Airbnb to see if we can get you some help with this.

Jenny

[Luis-Rodrigo2]

My Payouts were Paused since September 7th 2022

I talked everyday to  support and offered me to escalate my case, i talked to more than 100 people and no one has been able to help me.

No one has called me back to give a feedback....

So sad..!

Luis Rodrigo

[Jacqui16]

This is  very alarming and I too have now had 3 guests with no payment and seem to be in a continual loop of  being told I need to respond to an email with extra verification which I've done. I have not found the ambassadors helpful just getting a standard email that says your case is being investigated. I've been a host since 2015. 

I've decided to honour booked guests but I've put my listing on snooze until this is sorted as I cannot do hosting for free. 

Reading the chain of emails from other hosts doesn't give me confidence it will be resolved. 

[Jacqui16]

That's terrible and quite shocking. Is there another company you could switch your listing to? 

[Narelle7]

Hi The very same thing has happened to me Air Bnb are with holding all my payments and I have no idea why,  they probably owe close to $10,000 has anyone any ideas of what to do thank you? Narelle 

[Josie138]

Not receiving my pay-out either. Airbnb, never knows what's going on. Always "Im so sorry, its handled by a different team, we dont know. Someone will call you". My payout was due Aug 2nd. But the guest is here. Checked in August 1st. 

Does anyone know whats going on?

[Krystyna27]

Это ужасно. Они мне не платят уже 3 месяца. я слышу от них одно и тоже((((( и я не понимаю как быть. Решать это дело через суд?

[Rosemary71]

Hi, I am experiencing the same, complaining about a payment that should be released by AIRBNB on July 28th and until now had not been made. When I phone I just hear then problem is being handled by another person and I do not receive any message, no payment, no solution. I have been a host since 2014 and never experienced a situation like that....Do not know how to proceed to fix it....