Check that you don't have:
- approximately 20% monthly, one-time promotion discount set or multiple discounts adding up because the guest has asked for a length of stay that is longer then normal;
Airbnb takes approximately 15% so there is approximately -900 from the gross rate of €6000 .
If you have a(many) promotions set this could result in the additional 20% hit.
This can also happen if your new guest had made an Inquiry vs a direct booking. If they made an Inquiry and you accept. For example they find a way to maximise all available promotions:
It has happened to us:
- they book super early (5%);
- they book longer then 31 nights and shorter then 39 nights (monthly discount 15% + additional weekly discount 10%);
- one-time promotion on (10%);
- use early bird or last minute promotion that may be set
Also note: all discounts are taken from the full gross price for the original nightly rate.
A savy prospective guest can make an inquiry about staying longer and get an almost 55% + discount just by extending their booking stay from 31 nights to 38 nights.
We even had a guest one time book 38 nights and only stay a week as it was cheaper then booking for the 7 nights.
This guest did ask us to amend their booking to let them checkout early. Sorry for them that there asking to leave early recalculates the percentage discounts and the guest faced a large bill to leave early.
They had wanted a booking change as they wanted to make an Airbnb booking at their next planned destination but couldn't as they had an active booking at the same time with us.
Also, check that you have not pressed or set any "opportunities" across multiple listings or on your single listing.
Sometimes you can press or add discounts through the "opportunities" portal.
If the guest booked it automatically and you can't eat the loss you are allowed to contact the guest and inform them that a glitch has occured and you are sorry but the actual price is "X" instead of "y".
You can send the guest an amendment price for them to accept.
If the guest chooses not to accept the price change you can then elevate your request direct to Airbnb Support.
Depending on the length of time between the guests scheduled arrival and your request for a price increase you may receive assistance to change or cancel the booking or you may just have to eat the loss.
Good luck.
We have recently removed all discounts from our listings and are currently using solely the promotions (20% off + for specific blocks of time) to better control surprise prices.
This may effect however how your listing is displayed on any initial map of places to stay generated by Airbnb for prospective guests. The more your listing bends to options the more it is heavily displayed on generated maps.
Less offers, less visability.