Not getting paid from airbnb

[Jing9]

Hi there, we are in a desparate situation, as airbnb is not paying us anymore for the bookings. We can provide all kind of business documents, business permit, DOT accreditation, DTI business registration and TIN number for taxes. We have all necessary documents for our rental business. 

Airbnb is not giving us the option to submit these documents with email or download, the support is not able to help us. after several endless conversations.

We cannot pay our bills anymore after almost 3 years closure, has anyone an idea how to solve this problem. We dont want to delete our listings !  Jing Visca

[Bhumika]

Hi @Jing9 ,

I have raised your concern to the related team to check if there are any updates. I hope you get to have some news soon.

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[Jing9]

Thank you Bhumika, looks like the case is solved, best wishes ,  Jing

[Bhumika]

Thank you @Jing9 for coming back and updating us! 🙌 Glad it is resolved.

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[Mikhaela-Angela0]

Hi Bhumika,

I am experiencing a similar situation. It's been over 2 weeks since I received my last payout. I have not been paid by Airbnb since January 25, 2023. I have made constant follow ups via Airbnb support (every day) and I am told that it's been escalated to the higher ups. 

My account is fully verified and yet nobody is giving me an answer up to this time.

PLEASE HELP.

[Bhumika]

Hi @Mikhaela-Angela0 ,

I have brought your concern to the team's notice as well! Hope you receive some updates soon.

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[Jing9]

Not sure if the problem is solved permanently, as airbnb is not giving us the option to submit our business documents with email or attachment or download, airbnb having technical issues and blaming their customers. At least we got the overdue payments lately ! Still very disappointed how airbnb is treating their business partners, airbnb from our best and favorite booking platform to the worst partner !

[Louise-Hindle0]

The same is happening for me. They refuse to pay me and now are holding £11000.00 of my money. I requested so many times to get paid but they continue to ask for a business registration number. I am in the UK and we dont have any such thing. I have told them about 40 times that we dont have this in the uk but they continue to repeat the questions again and ask for the number.

There is no one from this department you can reach on the phone. Its via message only and we go round and round in circles whereby they ask for the business registration document, I tell them we're in the UK and there's no such thing and the reply by asking for the business registration number

I have phoned countless times. They just tell me its not something they can help with as it needs to go to a specialist department and theyre only available via message. Then I receive yet another message from that department asking for.... you guessed it.... my business registration number.

I was screaming today!!! It's been going on for so long!!! and it's too much money to give up on. I'm now seeking legal advice