@Laura2592
Laura, as I said to Michael, try and stay confident, it is by now a known glitch in the system and will be rectified, hopefully quickly.
Airbnb don't want this to happen any more than you because each time it does, it causes a lot of collateral damage to them .
In Oct 18' all Australian hosts payout were put on hold for a one moth period....32,000 unprocessed transactions. We all had a theory as to why this was happening but we never got an explanation from Airbnb. Many of us (me included) went into panic mode and I ghosted my site across to Homeaway/Stayz. That platform now accounts for about 20% of my hosting business Laura. I didn't want to spread myself around but I felt the need to protect myself. Now all those blocked nights on my Airbnb calendar are Airbnb's loss, not mine. They are nights that Airbnb do not have access to, and the ridiculous thing is, they keep sending me emails to open up those blocked nights so an Airbnb guest can book!!!
So this is what happens when Airbnb have a payout glitch, they don't lose that host who might host 6 times a year...that nuisance host, they lose their full time regulars, and.....that hurts them!
So hang in there Laura, I am sure the wheels are in motion and things will get back on track soon. The platform can't afford to lose great hosts like you!
Cheers.......Rob