Payout Being hold by Airbnb

[Michael4637]

I have 3 reservation payout was being hold by airbnb.  What I see there is no issue for collecting money from the  guest. Then I called Airbnb. They said they have opened payout case for me and transfer the ticket to payout team. Now it has been almost a week. I almost called twice a day. I got the same answers like " we already put this as urgent. and the other team is working it" , then they told me there is no way to contact the other team except the agent on the phone to send them a message, which they sent 6 times already ( every time I called). I am really mad and disappointed.  I just dealing with a black box. and they take money from the guest and holding it and not proactively to look at the issues.  Anyone got the same before ? Thanks!

[Isabelle2340]

Hi,

they have put my payout on hold since a month. I messaged and called many times… to have information on the issue … no one can tell me where is my money and when I will get it. They tell me it has been transferred to a special team who will get this fix.  I am reading messages on the same matter since 2020, how is this not in the media and fixed by now!!!! 
on my last call they told me to stop calling as it is slowing down the process since they need to open a new case every-time… this is nonsense !!!!

[Hannah1342]

I have 4 reservations on hold now since last week. I am fresking worried if this takes months to get the payout 😞

[William2424]

I’m owed over $4000 in payouts with no explanation or reason why? I contacted Airbnb and they do not have an answer. I’m losing patience with this company 

[Mais167]

I have been experiencing the same, with some payments on hold since December 2023. I have contacted their support team multiple times and I still don't have an answer. No one seems to know what's going on. Anyone found a solution to this? 

[Tom4430]

I have also been experiencing this “glitch” which no one at airbnb seems to know about. I have been waiting for over a month for a guests pay out and after NUMEROUS calls and messages, have seem to have gotten no where. My case was supposedly being dealt with by the specialist team, then it “supposedly” meant to be dealt with by the “technical” team. Absolute BS. Would never host again and I will advise others not to host!