Payouts Blocked - Is anyone having the same problem in Europe?

[Andrea5836]

Hi All,

I'm wondering if anyone is encountering the same problem. My payouts have been withheld since the beginning of October. I'm owed over Eur 4,000. I keep calling Airbnb to deal with this situation, but my ambassador keeps asking for more time.   I noticed there are many US hosts in the same issue. I wondering if there is anyone from Europe who is encountering the same problem.

If anyone can assist in my situation I would really appreciate it. 

@Airbnb 

[Andrea5836]

Any chance @Jenny you can help me, please?

[Andrea5836]

@Jenny  - any chance you can help out here please? I get the generic message that it’s been reviewed by a specialised team “under extreme confidentiality” 

for how much longer do I need to wait to get any form of information to what is going on my account. 

[Mike-And-Jane0]

@Andrea5836 have you filled in the latest tax details required for EU listings?

[Andrea5836]

@Mike-And-Jane0 

Yes! weeks ago. and they even confirm that everything looks good. So why the block remains a mystery!

[Sudsrung0]

@Andrea5836 

Any luck yet? Here on the forum we are all host and guest like yourself, not a lot we can do,

Do you have many bookings lined up? 

[Andrea5836]

Thanks for your concern. I am back to back with bookings.

I'm really concerned, as I have bills and a mortgage to pay.  The worst in this situation is that im left completely in the dark. 

I'm just told that it's being investigated by a specialized team and they work "under extreme confidentiality".  

shameful 

[Liam2208]

Me too. Airbnb are giving me the run around. They owe me thousands.

[Andrea5836]

What is your "ambassador" saying? @Liam2208 

[Liam2208]

I have been passed between dozens of "Ambassadors" and supervisors for the last 2 months. Each one more incompetent as the last.  I get the same condescending praise for being a "super host" (the benefits of that I am still to discover). I have been given false and misleading information, endless broken promises and long delays in their response. Phone calls are met with no willingnes to help. I probably have no choice but to take legal action. I advise anybody else to beware.

[Andrea5836]

exactly the same. 

What ticks me off the most, is this secretive "extreme confidentiality" specialised team. I just wonder if it really exists.  And with this excuse I'm kept in the dark.

[Liam2208]

I'm beginning to think it is some sort of scam.

[Quincy]

Hello @Andrea5836, thank you for reporting this here. I have notified the team responsible for this. 

Sadly, I can't share any information here as it relates to payments. However, I expect that someone from the team should reach out to you with more information about the current situation. 

[Andrea5836]

@Quincy  Still heard no news. 

It's been 6 weeks of payouts withheld.  

Does ANYONE at airbnb know whats going on?

[Andrea5836]

@Quincy 

Still no contact from airbnb. Called CS this morning, and they promised a callback. 

It's been 6 weeks, I am will left with no choice but to start refusing guests.