Hello @Bhumika @Jenny
I have been an Airbnb super host in Canada since 2018 and I currently manage 20 listings on Airbnb. I’m always happy with Airbnb services and I built an Airbnb business from scratch over the past 5 years. However the past month has been a nightmare for me.
My payouts were paused by 30 Jan 2023. And then I received a message from airbnb support team saying my account is under review and further info might needed. Since then I have called airbnb support 7 times and spent hours of time spoken to a number of case managers including supervisors. Basically each one of them just told me the same thing that my case is handled by a “specialist” or a “different” team. But they won’t tell me who the specialists are. However each of them told me I’ll be contacted soon. That “soon” means my payouts are still paused after 30 days and no one contacted me for this regards.
I have uploaded my renewed ID, an updated address, company info. I even changed payment from PayPal to my local bank account. At this point I don’t know what else I can do to prove that I’m a legitimate human being.
As a result, Over $40,000 payout is paused. My cleaning team need to be paid. I have bills piled up on my desk and this is the only income I have. Our city had multiple lockdowns in Covid pandemic and we suffered revenue losses big times. Just after Covid is over and we are finally having normalized bookings and revenue, Airbnb decided to pause my payouts. What a good timing. How would I Put food on the table? As a 5-year Airbnb super host, this is the first time I consider quitting from this business.
Dear friend, please advise what else I can do to expedite this case.
Thank a lot
E.Q
