Over $20,000 usd is owed to me
I have not received payments in over a month with no timeline or answers.
First they said the money was sent. Then they said it was a problem with my bank or Payoneer (their 3rd party payment service) but they could not show me proof of the Payoneer payment ID to be confirmed.
Then they told me it was a glitch in their system. Then they told me it was fixed...of course it wasnt.
Now they are saying it is still a bug and their engineers are working on it.
To the Airbnb Legal Team,
I am writing to you today with a deep sense of disappointment and concern regarding recent developments that have severely impacted my trust in the Airbnb platform. As a dedicated host who has consistently provided exceptional experiences for guests, I never imagined that I would find myself in a situation like this.
Over the past month, I have encountered a distressing problem involving the delayed payments for guests who have already completed their bookings and departed. As stipulated in Airbnb's Payment Terms, the platform is obligated to initiate payouts to hosts within specific timeframes after check-in or the start of an experience. Unfortunately, these timelines have not been honored, and I find myself in a position where I have not received the payments I am owed for over a month.
The breach of the following key points from Airbnb's Payment Terms has deeply impacted my business and financial stability:
Timing of Payouts (3.3): Payouts to hosts should be initiated within clear timeframes after guest check-in or experience start. The repeated delays in initiating these payouts have contravened the obligations outlined in the terms.
Payout Calculation (3.4): The accurate calculation of payouts based on the Total Price minus fees is vital for the maintenance of a fair compensation structure for hosts. Deviations from this calculation have disrupted the established financial agreement.
Collections (5.3): While Airbnb reserves the right to engage in collection efforts, it must be done with proper justification and transparency. Pursuing collections without clear cause may breach Airbnb's commitment to fair financial practices.
Payment Processing Errors (5.4): Rectifying payment processing errors promptly and recovering erroneous funds is a fundamental obligation. Failure to address these errors in a timely manner has strained the established terms' essence.
This situation has caused severe financial strain, not only affecting the cash flow of my business but also necessitating additional borrowing to cover essential expenses and salaries for my staff. Despite my efforts to address this issue with Airbnb's support team for over a month, there has been no sufficient solution or timeline provided to rectify the problem.
Moreover, given my dedication to the Airbnb community, I believe it is essential to make other hosts aware of this situation to prevent them from potentially experiencing the same challenges. Transparency and accountability are at the core of any successful platform, and I am hopeful that Airbnb will take swift action to rectify this issue before it escalates further.
I implore you to address this matter urgently and provide a clear plan of action to rectify the situation and ensure that such breaches do not recur. I remain committed to resolving this matter amicably and continuing to contribute positively to the Airbnb community.
Thank you for your prompt attention to this matter. I look forward to your response and a swift resolution.
