AirBnB photography team - BE AWARE OF THE UGLY, AND THE HORRIBLE

[Handre12]

I want to echo the frustrations many others have shared about the Airbnb Photography Service. My experience has been incredibly disappointing and frustrating.

Initially, the photos I received were of poor quality, and I had to request edits. After that, half of my photos suddenly disappeared from my listing, leaving me with 50% missing images. When I reached out, the team initially responded and assured me that I shouldn’t worry—they promised the photos would be reuploaded soon.

However, it has now been three weeks, and I no longer believe them. Their communication has completely stopped, and I suspect they have lost my photos. Despite this, I’m still being billed for a service that has provided me with nothing but frustration.

As a host who has been loyal to Airbnb for years, I feel incredibly let down. The lack of accountability and support is unacceptable, and I would never recommend this service to anyone.

Has anyone else dealt with a similar issue, and were you able to resolve it? I’d really appreciate any advice.

[Karen114]

@Handre12  Yes, unfortunately I did experience similar.  My issue was I was not able to download the images.  I forget why but I did bug them everyday until I got the photos which were not great.  

The same can happen when you hire a photographer that is not affiliated with Airbnb, some photographers  are better than others.  What you could do is look at listings in your area that have great photos and reach out to host and ask them to share their photographer name and number.