Can anyone give me any advice on what to do please. My first holiday was cancelled last year because of covid, re-booked the same apt for this year only to be notified the owner sold the apt. Air bnb wouldn’t refund the whole amount and kept £406 of my money. I re-booked a different apt using the money they kept then to be notified the apt has been taken off of air bnb. They refunded the extra monies paid but still kept the £406 and offered me a £100 voucher towards the cost of re-booking for next year. Now I’m trying to book for next May only to be told I can’t use the £406 they’ve kept for May it needs to be used by the end of dec this year, I really can’t understand how they can keep your money and not let you use it for another holiday. Please can anyone help?