Reviews

[Denise519]

I have been hosting for over 7 years, 4.97 rating with almost 200 reviews.  Has anyone else seen a serge in 4 star reviews recently?    They are all over the most petty issues or better yet no issues at all.  In 7 years I have never had this happen.  There are no changes in my property, I have actually added more amenities, and I keep getting 4 stars.  Every time a get a review my heart stops.  It is getting so discouraging!  People have no idea how much this can hurt you!

[Amy2584]

Hi Denise, 
Funnily enough I have seen the same thing all the way over in Australia! We might have 5 stars in all but 1 category and a 4 in one category but then overall they put a 4 star. Not just that, I have had a surge in guests who have no common sense. Unsure how to use microwaves, stoves, tv remotes... I often want to reply, if you don't know how to use it, maybe you shouldn't. Obviously I know not to do this, but it's just good to vent to be honest!!!! 

[Denise519]

Glad I'm not alone!!!  Just when you think you have seen it all you get surprised again!!

[Denise519]

It can get so discouraging when you put your heart and soul in this business. 

[Arz545]

I totally get how frustrating that must be! It’s tough when you put in so much effort and still get ratings that don’t reflect the experience you provide.

Have you noticed any patterns—like certain types of guests or booking sources? Maybe a quick follow-up message after checkout, asking if everything was perfect, could help catch minor concerns before they turn into 4-star reviews.

You're clearly doing an amazing job with almost 200 reviews at 4.97—keep going!