Service animal

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Service animal

How many service/support/therapy animals can one individual guest claim? We are in NY and just had the fun example of a guest arriving with multiple therapy dogs.  What is the  AIRBNB policy on quantity of allowable service/support/therapy dogs?

 

If the answer is '1' can I legally request the other dogs be removed? What is the realistic recourse here?

1 Best Answer

Hi @Greystone0 hosts are required to accommodate guests with disabilities and their assistance animals, which include both service animals and emotional support animals. However, Airbnb doesn't state the maximum number of service/emotional support animals a guest can bring. On my listing, I only put max 3 pets in total. Haven't had any issues with guest bringing more than 1 service/emotional support animal.

 

I would recommend: 1. Indicate the maximum number of pets allowed in your listing. 2. Reach out to Airbnb support and see if they can confirm if there's a maximum number of service animals a guest can bring. 😊

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2 Replies 2
Lorna170
Level 10
Swannanoa, NC

@Greystone0   AirBnB's website caps animals, i.e. PETS at 5 (five).  They do not state anywhere how many service animals must be accepted.

 

How many animals do you accept at your rental?  It sounds as if you have a guest who has claimed that all of her animals are Service Animals, when in fact, they are probably well-trained animals who provide support to persons who are in need of a loving animal during their therapy sessions with a doctor.   My sister has a friend who has multiple therapy animals that she takes to hospital and nursing homes.

 

On my listing I state that I will accept UP TO 2 animals.  I have never had a guest bring more than ONE "service animal", and never in conjunction with other non-service animals.

 

Hi @Greystone0 hosts are required to accommodate guests with disabilities and their assistance animals, which include both service animals and emotional support animals. However, Airbnb doesn't state the maximum number of service/emotional support animals a guest can bring. On my listing, I only put max 3 pets in total. Haven't had any issues with guest bringing more than 1 service/emotional support animal.

 

I would recommend: 1. Indicate the maximum number of pets allowed in your listing. 2. Reach out to Airbnb support and see if they can confirm if there's a maximum number of service animals a guest can bring. 😊