Still haven't received Payment for July

[Екатерина78]

Hi I still haven't received my three payments for reservations in July,  totaling $3,934.32. Obviously there was a technical mistake with airbnb or in my bank because all other payments have gone through, except for the month of July.  Ive called a customer support so many times, spent so many hours on explaining my situation,  asking to evaluate my request,  adding a new payment to my account and so on.  They closed a few chats with me saying that they forwarded my case to the department, I had to call them again every time and open the case again.  I don't believe they evaluated my case and it will be solved as they said they see the problem but don't know when it will be solved.

Last representative sent my a code for $50 for the inconvenience instead  of helping me resolve my case and send me my $3,934.32...

I don't know what to do ...  Should I get a lawyer or is there a way to reach someone who can push button and initiate my payments for July?

Its getting very close to the end of the year and i need to have my finances all together to close the year.

PLEASE HELP!!!!

[Mike-And-Jane0]

@Екатерина78 In some circumstances @Nick has been known to push Customer Support into action. Yours seems particularly odd if payments before and after July have come through. Alternative approaches are a Twitter complaint that makes the issue public or a small claims court claim if all else fails. I wouldn't bother with arbitration as it is expensive relative to court action.

[Nick]

Sorry to read about this issue @Екатерина78 - I have now forward your details to the Customer Service team and will reach out with an update. 

Thank you for the tag @Mike-And-Jane0