@Tim2309 I've just seen this thread and having a similar issue with refund.
I stayed the full 3 nights at a accommodation in London, I raised any issues and discrepancies with my host, we had broken bin lids, broken boiler so hot showers weren't guaranteed, a leaking radiator, broken window shutter, the place was dirty with a taped up radiator, not cleaned properly and torn up skirting and chipped walls.
I thought from the other reviews it must not be like this and the last guest caused the damages or cleaners and host didn't properly check. It had very favourable review bar one a month prior to our stay.
It was listed as a modern renovated flat in a nice neighbourhood with double glazing... we arrived, to a unlocked door, missing tv remote others had no batteries, it was next to the H2 train line construction and a busy road no double glazing (the one broken window was double glazed and did not shut), in disrepair and we didn't sleep any of the nights due to this and the noisy neighbours/thin walls.
All raised with my host within the 72 hours, evidenced with photos so we werent liable for any damages (he even asked me to fix the boiler advising if done wrong it would break which we refused due to this), we never asked for a refund, but on the last day he offered one in full.
The only times he offered to address the issues, once he didn't show up, and the others were late at night or when we weren't there with our bags unattended which we refused. He also messaged after this asking for a 5star review.
Said the refund would take 7- 10 working days.
I waited for the 7 - 10 working days for my refund, and no luck.
Contacted support who contacted the host.
He was now saying hes investigating and to wait another 7 - 10 working days. AirBnB are not to refund as he's doing it his end.
No refund again (he didnt communicate at all during this time), contacted again, same story, AirBnB said i can wait for him to pay in full or AirBnB will finalise a partial refund of 30%, I said I'd wait as its over £600 and if he doesnt pay is the partial still open, they said yes.
I got a notification that I had two days left to leave a review, I left a honest review, didn't discriminate or say anything offensive, it tallied as one star.
I messaged him asking about the refund progress, he ignored me.
He then responded to my review with a retaliatory response stating i was always after a refund and nit picking at the issues I raised and telling hosts to avoid me.
I messaged again and said that was unjust and unfair, I will be complaining to AirBnB with all the evidence of our chat etc.
Which i did, they told me they called him and held him accountable to his offer and he has till Monday to respond.
It's Monday, he has told them he has the right to change his decision to what was promised and isn't communicating with them further.
They've told me to discuss and resolve with the host (who hasnt responded to me).
I've asked for a complaint made against him, his response to be removed and what are my options. I stated with the evidence his refund should be honoured, if a full refund wasn't eligible it shouldn't of been promised, he should be held accountable for his behaviour and actions since as he's surely breaking a few policies.
I feel like a total Karen having to keep going at this, I'm signed off for helath reasons and this has made it worse.
Has anyone else had any luck, what are my next steps? Surely theres someone or somewhere i can raise this?
