@Henry244 wrote:
I had two bookings for less than my minimum price. Airbnb send me ridiculous childish responses, I’m not reaching out, I’m asking them to take responsibility. They are happy to take 13% but when things go wrong hide behind the platform like they are my friend. I do not see why the guest should suffer. This is not acting with transparency or in the guests interests. Jokers.
Well the guests it's not suffering, technically and legally they are fine with the price they paid. Nothing more than that can be ask to them, nor from host side nor from AirBnB side, the problem can only be dealed between AirBnB and hosts.
I'm not surprised that they are not willing to pay in full for the damage caused. There are many details of AirBnB that are not fair/transparent/coherent in regards of hosts, from ratings that in the T&C are described as possibly not objective and yet used by AirBnB to evaluate your performance, to reassuring phrases about how it is perfectly understandable if you want to decline a booking request if you feel uncomfortable, but then whenever you decline for this reason, it is calculated to determine the basic requirements.
Everything in the platform is structured in a way that or AirBnB find a way to soft punish you to exercise a freedom granted by AirBnB itself, or they try to leverage your sense of guilt or trigger fear with messages via email about your performance and consequences about it, or when you try to change something in your settings such deactivate the instant booking, that for them instead is a disadvantage.
Another example is the fact that for whatever reason, a host is always guilty until something different happens.
So you call them saying that you have for example this problem with smart pricing, but they say it's you messing up with the settings and in my opinion this is a directive that support has received, because I've worked in the area and a good customer support policy is the opposite: believe in the customer until you can't prove the opposite.
