guest with non-refundable booking leaves early

[Jutta132]

I just had a guest with a family emergency leave the premises. He paid from July 11 to July 25. Booking is non-refundable, If I request a change in reservation it looks like he will get a full refund on the remaining days despite non-refundable option. 

What I would like to do is 1 ) open up my calendar for this room and refund him for the days I do get another guest. Or 2) give him a 50% refunds if that is possible.

How do I do either of these 2 options?

Thank you

Jutta132

[Mike-And-Jane0]

@Jutta132 ask the guest to put through a change request and then send him whatever amount of money you decide separately.

[Jutta132]

Thank you, so much appreciated!

[Emiel1]

@Jutta132 

The guest need to cancel the reservation to open up the calender for you to get new bookings.

Because of "non-refund" policy guest will not receive any refund, but you can decide to refund the guest manually via resolution centre a specific amount.

Or you can sent the guest a change request ("shortening the reservation") and change the price in the pricefield of the changeform to what you think is a fair deal.