@David122 , I'm still new to hosting (month 😎 and had no clue about Professional Hosting Tools or switching to a Professional account, too. Thanks for pointing out that detail, @Andrea6232 !
So, if you're interested in seeing Conversations in Insights as @Shelley159 mentioned, I found this Airbnb help article useful in understanding what Professional Hosting Tools are:
https://www.airbnb.com/help/article/2499
Otherwise, yup, you get on someone's Wish List when they click that ❤️ to save you for later. 😄