refunds

[Charlotte417]

I happily offer complete refunds right up to the day of a booking.  Yesterday a guest cancelled and Airbnb sent me message that only part of it was being refunded .  I had to click something if I wanted to offer full refund.  Then it asked me how much I wanted to refund beyond the partial amount Airbnb had indicated. Why doesn't Airbnb give back whole amount at time of cancellation as my site indicates will happen?

[Emiel1]

@Charlotte417 

According to your listings cancellation policy  a full refund will be provided if reservation is cancelled before 12:00 PM of the day previous to the day of check-in. if cancelled after 12:00 PM of that day one night is charged to the guest. (12:00 PM is your earliest check-in time on the check-in day)