I recently received a 3 star review and my rating is now below the requirement for Superhost.
The public review was very positive: "We were in the area for a special event and Lucy's cabin was just what we needed - a comfortable place to change and sleep. Very easy to find and a very peaceful, beautiful setting."
Even the private note was very mild: "Hi Lucy - a fan in each bedroom would be helpful during the hot, humid weather. Also, some of the electrical outlets didn't seem to be working."
I met the renters after their one-night stay and asked how it was and they said it was perfect. In any event, the guest feels that 3 stars is a good review! Is there anything I can do as a host? I have 107 reviews and the vast majority are 5 Stars. I have been a Superhost for several years now but it appears I will lose that status due to this one 3 star review.
Thanks! Lucy