About my superhost status

Gunita0
Level 1
Ciudad Chemuyil, Mexico

About my superhost status

I received an email saying that I do not correspond to the status of super host! I see that one of the guests gave a rating of 3. for example, for communication, but they did not send me a single message that something was wrong. How can they evaluate the communication with me if they haven’t written to me.

check-in - 3!!!! our house is in the jungle and it is written in our address - no-name road, guests do not always find our house the first time, but this is not due to bed service, but the location of the house. Or people chose - a tipi because it is cheaper and then wright - it is glamping.

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