Airbnb app not working

Shahina0
Level 1
London, United Kingdom

Airbnb app not working

Hello

i seem to be having problems with the airbnb app all day today. Once opened it shuts down quickly. All other apps are working on my phone. 

 

Wondered  if anyone else was having this problem. Or can guide me how to contact airbnb team. 

 

Thank you

sheena

78 Replies 78
Clare241
Level 2
Lincoln, United Kingdom

Has everyone phoned and complained to Airbnb. I did and was told to reinstall the App but As even that wouldn’t fix the problem long term as the App isn’t reliable so to log on via web page. 
incredible

Ger16
Level 1
Tralee, Ireland

Have the same problem, app not working on iPhone 6s

Maria3869
Level 2
England, United Kingdom

I had the same. Last night deleted the App, then turned phone right off. Left it overnight, then this morning turned it back on and reinstalled App. All ok so far! 🤞

Sarah3085
Level 1
England, GB

I can’t log onto any part of the air bnb website or app. I have a iPhone XR. 
it won’t even let me reply to a request via email. This is definitely an issue since the recent iPhone update. 
But I’m going to try above ☝🏻And see if I can get the same result. Fingers crossed!

A new app has been released a few hours ago. I updated mine and now everything works fine!

Alan199
Level 3
Guyhirn, United Kingdom

Mine still wasn't working yesterday..... but this morning (Thursday 7th November) it is again working perfectly!

Thank you Airbnb for sorting it - but perhaps some updates in threads like this one would have been helpful to hosts!!

Doug661
Level 1
Orange Park, FL

I have a reservation in 2 days & have trying to contact host for a week. When I pull up site it is just a blank screen. I’ve turned off phone & rebooted still no change. 

Ginnett2
Level 1
United States

same here not working I erased it and tried to download it again and it’s not even available in app store 

Dawn367
Level 2
Coromandel, New Zealand

I cannot log into Airbnb it just disappears, cannot message my guests directions , I am on an Apple iPad , log in just flashes for a split second

Dawn367
Level 2
Coromandel, New Zealand

Oh now I'm logged in , but still not able to message my guest, just a blank screen 

 

Lynn149
Level 2
United Kingdom

Me too and key has disappeared to send guest check in instructions

Kimi50
Level 1
Virginia Beach, VA

Ugh, I can’t get in to see anything. Refresh didn’t work so I deleted app to try again and now it doesn’t want to download! I have guests coming and can’t send info. 

I am using my MAC and the Airbnb sites says it is having problems and to check twitter for update information. 

 

'If you need help with an ongoing reservation or for urgent issues, tweet us @AirbnbHelp.

Please note, during site downtime, our response times may be longer than usual.

Thanks for your patience!'

Kadijah1
Level 2
Nassau, BS

Good day was there any solution given? I’m having the same problem now

Heather1060
Level 2
Laurel Hill, FL

Mines not working either. I have an Apple 7 plus and I’ve tried for about 2 weeks. I’ve turned my phone off then back on, deleted and reinstalled the app, checked for updates, nothing is working!! So frustrating!