I received a request this evening from Airbnb to update my account information. It came to my home email account, and read as follows:
Add account details to keep your payouts coming |
It's great you're earning on Airbnb—and now it's time to update some of your account details. |
This info is required to keep your payouts coming, so be sure to update your account details by October 19, 2018. It should only take a few minutes |
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Underneath this was a blind link "Add account details" which I clicked on and then thought, WHOA, what if this is a scam? And I was being sucked into giving up account details from which some offshore scammer could then hijack my funds or to which they could get info about the account where Airbnb deposits my payments.
In any case I rang Airbnb and was assured this was all legit.
My gripe was that sending this request to me via my home account (to which I receive all sorts of emails), and not to me via my Airbnb account, which I access after logging in, caused me real concern about the legitimacy of the request.
I have since received the following reply from airbnb:
"I have taken note of your feedback, as you know, we are a work in progress and your feedback is highly appreciated. No worries about the e-mail that we sent about you updating your account details, that really came from Airbnb.
We’re truly passionate about providing our community of hosts and guests with the best possible traveling experience. I personally take great pride in assisting our valued community members like you.
Thank you for being a part of Airbnb family.
Wishing you a lovely day!
So rest easy....I guess!