Hello Katherine,
I have only been doing Air B and B four months now and I have had guests every night.
All of them have been decent folks, and I have found the French especially civilised and helpful.
However, I had one "guest" from Hell who did all that you have described and more. This one bad
apple just had a "help himself" attitude. As well as the broken house rules he took electrical heating
appliances from upstairs to put downstairs, where they too would sit in all day, oozing entilement.
The most dangerous thing was when I found tea lights on paper-back books, complete with scorched
brown circle beneath...I went on the Air B and B community centre forum and a very helpful lady advised
me to get off instant bookings, because you have no control or ability to check who is coming in.
I took this advise, but also, if I ever was confronted with such a selfish, ill-mannered lout again I would
simply ask them to leave and give them a 75% refund. When folk forget that it is actually your home they
are staying in and behave like boorish children, then it is down to us to ask them to leave. Look at it this
way, is it worth the money to be so messed around with?