So as it turns out I'm a softy & a sucker. Thanks to all for the feedback in the community (better than the official customer service). Level 2 hung up on me and the online chat support was not timely and upon contact, useless.
Below is how it went:
As I'm trying to get help, guest is pressing me for answer, reframed the situations as "Fam. Med. Emerg." Which surely would be knocked back by extenuating circumstance due to being a 3rd party matter.
My options:
1.cancell the lot, loose all dollars
2. Make a single nights worth, good faith guesture, loose 1 nights income.
3. Say: No. risk damage, loss of stuff (towels, kitchen bits, deal with retalitory filth, sabotage of reputation -- guest had brand new profile, no skin in game.)
Choose number #2, as our tiny house guests to date have been so extreemly exceptional, thought benefit of doubt could be way to go, at least I DIY clean.
Guest's next Q was: How fast do I get my money back?😒😔
They dont even have the sense to pretend to not come across as dodgy.
(We are in site of beaches here... be curious to see how they are upon arrival).
~D