Cleaning fee

[Trine12]

Hello, we do have our house rented out at the moment. I did not add the fee for cleaning in the total that is already charged for. I wrote it in the text and as a extra charge in the total costs, but I did not know that I manually had to add it to the bill. Is there a way to claim this fee through Airbnb now, after they already paid? 

[Sarah977]

@Trine12  It isn't acceptable to try to charge a guest more after their booking is confirmed, whether they have already arrived, or not, because you didn't have your settings correct. It's unfortunate that you didn't know how to add the cleaning fee, but you'll have to take a hit on this booking, and chalk it up to a learning experience. Trying to charge a guest more after the fact will very likely antagonize them and lead to a bad review. Hopefully these guests leave the place in decent shape, not requiring above and beyond cleaning.

[Angie226]

Hi please try, click calendar then pricing setting top right corner. All the best