Help - Airbnb Community

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Welcome to Help

Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more

in London, United Kingdom in Help
Created 06-08-2017

Community Help Guides

This thread is an easy place to find great community guides and helpful topics made by the Community for the Community. This board will be a continuous work in progress, so if you would like to start your own help guide or have useful content in the Cente... read more

in London, United Kingdom in Help
Created 01-26-2016

Contact Airbnb: A Community Help Guide [UPDATED]

This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Communi... read more

in Edmonton, Canada in Help
Created 06-02-2017 | Latest reply a week ago by Paul Vincent

121

address

Helo! I am a host and I was mistaken when I text my addres in the listing. Can I change the address after publication?

in Valencia, Spain in Help
Created 2 hours ago | Latest reply 3m ago by Emiel

Asking a guest to leave because their dogs are damaging my apartment

Guest left their dogs in my apartment for 8 hours . meanwhile the dogs are running rampant and tearing up blinds and sofa.

in Help
Created 6m ago

My property doesn't appear on the website map

My property doesn't appear on the website map. Any tips? Thanks

in Help
Created 3 hours ago | Latest reply 7m ago by Emiel

As a Seasoned and Cynical Host, Why am I so...

I've been an Airbnb host for 3 years and landlord for 20 years.I am seasoned and cynical. Yet, why am I always so slow to see the scam? Guests booked for 20 days. Not my preference, but so be it.Guests had a "service" poodle. I really don't like that. Day... read more

in Seattle, WA in Help
Created Tuesday | Latest reply 13m ago by Kate Mary

Late arrival Portland Oregon area

Hi all, My sister and I will be traveling to Portland, Oregon 8/1 with a late flight. We are super excited and interested in using Airbnb for the first time, however it looks like a lot of places don't allow late check ins. Any recommendations on how to f... read more

in Simpsonville, KY in Help
Created 07-25-2016 | Latest reply 31m ago by Marlena

how much coffee do you supply?

My last 2 guest stays were one day and 3 days. The guests who were here 3 days drank a whole 1.5 lb. container of Starbucks coffee. They were only here early in the morning and then got back about 8 pm. The guest who stayed a single night prepared 2 full ... read more

in Mabton, WA in Help
Created Friday | Latest reply 38m ago by Pete

Shut down my neighbours airbnb

Need some advise on getting one of these *bleep* bnb's shut down! Its getting out of hand & im going the correct & legal way 1st! Then..... read more

in Help
Created 07-22-2018 | Latest reply 43m ago by Brandon

Dear Airbnb...what on Earth are you thinking?

Dear Airbnb. My apartment is 9 rooms including three bedrooms. YOU want me to pay $25/hour to clean a space that takes 4 hours to flip. My neighbor rents a small studio apartment for $79 but you send me this email to drop the price to that level on a spac... read more

in Kansas City, MO in Help
Created yesterday | Latest reply 51m ago by Christine

How to Charge Extra Fees for Services: A Community Help Guide

There are often many people posting that they would like to charge extra fees for things which could include:Pet feeBicycle rentalToursAirport pickup/dropoffExtra cleaningTickets to eventsCooked mealsAnything else you can think ofBesides the cleaning fee ... read more

in Edmonton, Canada in Help
Created 06-03-2016 | Latest reply 54m ago by Mirko

117

Resolution Center

I have repeatedly asked Airbnb for assistance in resolution center and they have never done anything. Never have I been able to collect against guest deposit. I can have pictures, receipts, etc. All guest has to say is "How do you know I did it." because ... read more

in San Francisco, CA in Help
Created yesterday | Latest reply an hour ago by Susan

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