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Welcome to Help

Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more
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Community Help Guides

This thread is an easy place to find great community guides and helpful topics made by the Community for the Community. This board will be a continuous work in progress, so if you would like to start your own help guide or have useful content in the Cente... read more
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Contact Airbnb: A Community Help Guide [UPDATED]

This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Communi... read more
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CC Tutorials

Hi all, As the CC (Community Center) has undergone several changes over the past year, we thought it would be a good idea to go back to basics and make sure everyone understands how to use the various features here. This is therefore the first in a series... read more
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Extra People: Kids Not Being Charged?!

My nightly price is $105. I have a $10 fee for each extra person over 2. A family of 5 booked for a night. 2 parents, 3 kids (5, 8 & 10). I overlooked my guest age limit to allow them to stay. Normally we do not allow kids under 6 due to the potential of ... read more
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Can you leave a review for somewhere you stayed, but were not the person who made the booking?

Hi there, looking for some help. After using Airbnb very successfully for about four or five trips now, I am currently having a problem with a trip which was taken with a group of 8 friends.The property was of fairly poor standard when we arrived (for exa... read more
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Short hold tenancy agreement compared to AirBnB

Hi AllI have only been a host for a few weeks but already i think its a great thing to be part of, bookings are regular and i love meeting new people and looking after them. Unfortunately my neighbours do not feel the same and have complained to the manag... read more
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cancellation fee

I was asked by a guest to cancel her reservation so she would not have to pay. I got the request thru Airbnb to do so and I did. Now I see that I have been "fined" $100 for complying with her request. this seems unfair and inapppropriate. How do I get thi... read more
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Will not accept our address-says its not accurate enough!

I input my address to host our property and no way will it accept the address which I know to be 1000% correct.Anyone help
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Long-term stay -- is "offer refund" the best/safe way to give partial refund?

Guest cancels long-term stay in advance, after discussion (can't come).Is "offer refund" via the big button at the top of the page the right, proper and safe way to send them a partial refund for letting us know in advance, etc, without incurring any liab... read more
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PLEASE Listen to Hosts and Put the Reviews Back in Order

Every posting that has been written about this subject I have voted thumbs-up on. I disliked the order that the reviews are now. As a host, it is nice to have the last review to read. It helps guests determine how often guests are staying at a particular ... read more
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Review Rate 0% in Superhost requirements

Hi everyone, I am new to Airbnb and am trying to have a Superhost qualification. However, when I go to the Superhost requirements in Stats, I see that my Review Rate is still 0%, while all of my guests left their ratings and reviews. This is the screensho... read more
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"Cancellation"

So a guest just "cancelled" on the day of their check-in, but more alarmingly, after I sent them the instructions on the cottage, how to get in, etc. The cottage is 3 hours away, and I am too busy today with other plans to make my way there. I do recieve ... read more
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Availability?

I have a confirmed reservation, but for the same period another inquiry and I have a space, how to confirm that reservation because it says that there is no availability on that dates?
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