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Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more
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This thread is an easy place to find great community guides and helpful topics made by the Community for the Community. This board will be a continuous work in progress, so if you would like to start your own help guide or have useful content in the Cente... read more
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This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Communi... read more
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Hi all, As the CC (Community Center) has undergone several changes over the past year, we thought it would be a good idea to go back to basics and make sure everyone understands how to use the various features here. This is therefore the first in a series... read more
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My nightly price is $105. I have a $10 fee for each extra person over 2. A family of 5 booked for a night. 2 parents, 3 kids (5, 8 & 10). I overlooked my guest age limit to allow them to stay. Normally we do not allow kids under 6 due to the potential of ... read more
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Hi there, looking for some help. After using Airbnb very successfully for about four or five trips now, I am currently having a problem with a trip which was taken with a group of 8 friends.The property was of fairly poor standard when we arrived (for exa... read more
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Hi AllI have only been a host for a few weeks but already i think its a great thing to be part of, bookings are regular and i love meeting new people and looking after them. Unfortunately my neighbours do not feel the same and have complained to the manag... read more
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I was asked by a guest to cancel her reservation so she would not have to pay. I got the request thru Airbnb to do so and I did. Now I see that I have been "fined" $100 for complying with her request. this seems unfair and inapppropriate. How do I get thi... read more
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I input my address to host our property and no way will it accept the address which I know to be 1000% correct.Anyone help
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Guest cancels long-term stay in advance, after discussion (can't come).Is "offer refund" via the big button at the top of the page the right, proper and safe way to send them a partial refund for letting us know in advance, etc, without incurring any liab... read more
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Every posting that has been written about this subject I have voted thumbs-up on. I disliked the order that the reviews are now. As a host, it is nice to have the last review to read. It helps guests determine how often guests are staying at a particular ... read more
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Hi everyone, I am new to Airbnb and am trying to have a Superhost qualification. However, when I go to the Superhost requirements in Stats, I see that my Review Rate is still 0%, while all of my guests left their ratings and reviews. This is the screensho... read more
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So a guest just "cancelled" on the day of their check-in, but more alarmingly, after I sent them the instructions on the cottage, how to get in, etc. The cottage is 3 hours away, and I am too busy today with other plans to make my way there. I do recieve ... read more
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I have a confirmed reservation, but for the same period another inquiry and I have a space, how to confirm that reservation because it says that there is no availability on that dates?
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