Start a Conversation
Options
Custom List Message Item

Welcome to Help

Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more
0
8

Community Help Guides

This thread is an easy place to find great community guides and helpful topics made by the Community for the Community. This board will be a continuous work in progress, so if you would like to start your own help guide or have useful content in the Cente... read more
0
40

Contact Airbnb: A Community Help Guide [UPDATED]

This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Communi... read more
52
16

CC Tutorials

Hi all, As the CC (Community Center) has undergone several changes over the past year, we thought it would be a good idea to go back to basics and make sure everyone understands how to use the various features here. This is therefore the first in a series... read more
9
7

TripAdvisor Calendar not Syncing Properly

Has anyone else had issues with their linked calendars not syncing up properly? AirBnB is syncing availability over to TripAdvisor with no issue, but TripAdvisor's Calendar does not seem to be updating our AirBnB calendar.
0
0

Declining a Request

Hello everyone, I received a request to book last night and my lisitng states I need Government ID and reviews etc before instant bookings. I asked the guests some questions and waited for their reply. I then get a notification from Airbnb a couple of hou... read more
11
0

Guests want to check in at 1 a.m.

My guest hasn't booked yet because he says his credit card is going to take 24 hours to get verified. He is scheduled to check in my home by 1:00a.m., October 20th. The guest has been verified through identity check and has 5 great reviews. Do I move forw... read more
0
0

Airbnb cancelled a guests trip after they had already stayed the night and checked out

I believe this had to do with the guest's current payment methods being expired. I had no way of knowing this upon the day of check in. As per usual, I shouldnt see any payment until her scheduled check out the following day. To my surprise I see an autom... read more
4
1

Requiring Verification?

Do most hosts require verification of your guests? If so, do you think it turns people away from your listing when you're asking them to provide gov't ID's? Any feedback here is greatly appreciated.
29
0

Pricing of my apartment over New Years Eve

Hello AirBnbers I am new to this whole escapade and very excited to be part of it. However in my newby status I failed to raise prices for New Years Eve and have left on Smart Pricing.In doing this I have an instant booking that is now booked for much low... read more
2
0

My Synced Calendars don't seem to be Updating to my AirBnB

Hello all! We've recently liked our TripAdvisor and AirBnB calendars, and it all seems to be transferring over perfectly to our TripAdvisor end, but the TripAdvisor dates don't seem to be getting blocked out on our AirBnB calendar... anyone else encounter... read more
0
0

Host declines to provide Breakfast

I've booked an apartment in Havana couple days ago. Host made me a special offer with a discount (10%) for week stay. Listing has 'Breakfast is provided' checked, however it looks like Host is declining to provide it. Quote: "Breakfast is not included'. N... read more
3
0

Review guidelines and Host protection

First of all, let me start by saying thank you again, Airbnb. I took over an hour to write an extremely long text and it got erased over some internal error. Wonderful! For the most part, I enjoy being a (Super)Host on Airbnb. 9 out of 10 (or so) of my gu... read more
3
2

Can't upload photo from iPhone

Hi there, I am trying to add a pic to my profile; however, on my iPhone when I hit "upload or take photo" it goes straight to my camera with no option to pick a picture from my saved photos. Anyone know how to resolve this, or if it is resolvable? Thanks ... read more
0
0
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Help
Have a question about Airbnb policies or how the product works? Ask the host community for help on this board or check out our Help Center
Top Contributors
User Kudos Count
86
82
61
55
47
View All
x
Send message to 

Subject: