Help - Airbnb Community

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Welcome to Help

Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more

in London, United Kingdom in Help
Created on 06-08-2017

Community Help Guides

This thread is an easy place to find great community guides and helpful topics made by the Community for the Community. This board will be a continuous work in progress, so if you would like to start your own help guide or have useful content in the Cente... read more

in London, United Kingdom in Help
Created on 01-26-2016

Contact Airbnb: A Community Help Guide [UPDATED]

This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Communi... read more

in Edmonton, Canada in Help
Created on 06-02-2017 | Latest activity a week ago

115

Verify ID for all guests?

Hi i am wondering how other hosts are feeling about the new id changes to booking inquires?We were receiving id images of a guest making a booking.but i have read it now not provided until after the booking.?

in Cairns, Australia in Help
Created 3 hours ago | Latest activity 6m ago

Fix the Guest Count! Please!

I am so tired of seeing "1 guest" bookings and having several show up unprepared for more than 1 person.

in Key West, FL in Help
Created yesterday | Latest activity 10m ago

Disrespectful Guest

HI - I have been an AirBnB Host for almost 5 years, firstly as a guest then for around 3 years as a host. I took a break while I was housesitting for a friend while she travelled for a year, then started hosting again about 18 months ago and have had a fa... read more

in Queensland, Australia in Help
Created yesterday | Latest activity 10m ago

How long for listing to be active?

I listed a place 3 days ago and I have yet to see it in a search. Does it typically take that long (72 hrs) for listings to go live? Thanks.

in Help
Created 29m ago | Latest activity 12m ago

refusing bookings- general discussion

Fairly new host here- Just wondering: How can we refuse bookings without being penalized? What are legitimate reasons to refuse bookings? I have been looking for a general discussion of this and haven't found it. I would really appreciate it If anyone can... read more

in Kalamazoo, MI in Help
Created Tuesday | Latest activity 13m ago

My guests are occupying my kitchen

Hey dear Hosts! My bf and I are experienced Hosts, renting out our second bedroom in our apartment. We are facing a weird situation atm with out current guests. They are CONSTANTLY in the kitchen and dining area, for hours at a time. Right now they are ma... read more

in New York, NY in Help
Created 35m ago | Latest activity 15m ago

entire house versus individual rooms conundrum

All I see is mass confusion among hosts, more than our fair share of bottom feeding "guests" who seem to love to abuse private homes, and nothing forthcoming from Airbnb besides equally confusing and conflicting responses from whomever is being assigned y... read more

in Ohio, United States in Help
Created 23m ago

Card being charged for a reservation I didn't book.

Hi, Today I was checking my credit card statement and saw that my card has been recently charged for a AirBnB trip I didn't book. I could not find a helpline number or email to write to AirBnB support directly. Can somebody please direct my query to AirBn... read more

in Germany in Help
Created on 07-27-2017 | Latest activity 27m ago

Surgery recovery?

A university student and his girlfriend just arrived. She is here to have breast augmentation surgery tomorrow and booked our Airbnb for 2 nights as a place to recover. Does that sound odd to anyone? I feel uncomfortable for some reason having a person in... read more

in Lake Forest, CA in Help
Created yesterday | Latest activity 27m ago

Non US Residents BE FOREWARNED

I just had a nasty surprise and got 1/3 less income from my vacation rental than I thought. When I listd my week for rent I made the mistake of using AirBnB's recommended market price - it end ed up begin less than half of what I could have gotten. To add... read more

in Victoria, Canada in Help
Created 32m ago

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