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Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more
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This thread is an easy place to find great community guides and helpful topics made by the Community for the Community. This board will be a continuous work in progress, so if you would like to start your own help guide or have useful content in the Cente... read more
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This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Communi... read more
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Hi all, As the CC (Community Center) has undergone several changes over the past year, we thought it would be a good idea to go back to basics and make sure everyone understands how to use the various features here. This is therefore the first in a series... read more
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I've been planning a trip to Seattle WA in the upcoming weeks, however I am having trouble finding a place to stay. It seems Airbnb didn't like me, and has been verifying me for the past couple of days. I provided all the required information, ID, Credit ... read more
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Hi, Apologies in advance- very new to this. I've recieved my first booking for three nights (fri/sat/sun). The guest has just messaged to say they want to change it to two nights now (sat/sun). How do I do this and override my cancellation policy (moderat... read more
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Hello, We have picked a house to stay in Summer but we are not so sure about the cancellation policy. On the front page of the property it says "Cancellation with grace period" which means, according to the AirBnB documentation, that we should be able to ... read more
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Hi I have just had an email from Air BNB to say a booking has been cancelled see email. I have full five star reviews and my guest has two reviews and is verified, see email Has anyone had this before? My guest is really upset and confused as well.Hello X... read more
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Hi Air BNB, I had a visitor that extended their stay- they pais an additional amount at the end of their stay- through 'extra services'.This was 2 weeks a go. I have posted with Air bnb, got verification from the Air bnb er- but I havent received any addi... read more
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HalloIch habe bereits vor ca. 2 Wochen mein Inserat fertiggestellt. Airbnb sagt, es ist aktiv und inseriert, dennoch kann ich es weder bei passenden Reisedaten, noch auf der Karte finden. Ich habe auch schon versucht es auf dem Computer meines Freundes zu... read more
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I am a long-time member and having problems logging in to my airbnb account. I log in, but when I try to click on something, e.g. my inbox, it asks me to log in again. When I do, I get a notification saying my account cannot be authorized. I can log norma... read more
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I have been a host for two years, I have received guests in the same house so far, Almost since I started and I am superhost , 145 reviews : 5 stars .Today booked a guest, came home 5 minutes and left, canceled the reservation, sent a reason : the house w... read more
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Hello, i message you about my last guest. The guy wrote me a really bad review and gave me 1 star. the problem is that he says I'm late for two hours for his placement, which is not true because you can see in our correspondence with him before, I was jus... read more
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I just booked reservation for an apartment in Osaka, Japan, for 16th-17th Feb 2018.There has been an error with the payment system and i ended up being charged 3 times for 1 night booking only.I have contacted the host to resolve the issue, but they haven... read more
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