Help - Airbnb Community

Custom List Message Item

Welcome to Help

Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more

in London, United Kingdom in Help
Created 06-08-2017

Community Help Guides

This thread is an easy place to find great community guides and helpful topics made by the Community for the Community. This board will be a continuous work in progress, so if you would like to start your own help guide or have useful content in the Cente... read more

in London, United Kingdom in Help
Created 01-26-2016

Contact Airbnb: A Community Help Guide [UPDATED]

This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Communi... read more

in Edmonton, Canada in Help
Created 06-02-2017 | Latest reply Tuesday by Jack1204

140

I haven't received a payout

Who would help when having problems with Pay out? Airbnb says the reservation has been paied but my paypal account does not show that. The guest has been already 1 week in the propperty and I haven't receive money. I am a new hosts but I had been able to ... read more

in Help
Created 01-18-2016 | Latest reply 12m ago by Sarah2688

109

accept/decline button not working

I can't send an Accept message to an enquirer because the Accept/Decline button on the site does not seem to be responding - I can only send a message saying I accept, but this doesn't count as a proper acceptance. I've turned on Instant Book hoping the e... read more

in Totnes, United Kingdom in Help
Created 12-02-2015 | Latest reply 16m ago by Vimla2

Payment

Hello! So, I went to book and pay for a trip yesterday but every time I went to enter my payment information, Air BnB was giving me an error message - which I thought was weird because that's never happened to me before. I tried four times (logging in and... read more

in Jackson, NJ in Help
Created Wednesday | Latest reply 17m ago by Marie726

Airbnb stole my money

It’s been over 40 days since the first guest stayed. I haven’t receive any payouts yet. Talked to 10-15 account managers to senior managers but none of them knew what’s going on. I specifically told them my money goes to “completed transaction “ back to “... read more

in Hong Kong in Help
Created an hour ago | Latest reply 28m ago by David1139

Rental scam using Airbnb? How should I go forward, if at all?

I have been trying to find an apartment and found a listing on a popular rental website (not Airbnb). We started e-mailing, and the owner told me that he lives in Spain and will be using Airbnb's services for payment. It didn't seem strange until this las... read more

in Help
Created 05-23-2016 | Latest reply 30m ago by Vanessa962

693

Does AirBNB have work from home opportunities ?

Hello, I am an AirBNB host and also looking for work from home opportunities in Customer Service. Please let me know if there are any. Thank You,

in Pensacola, FL in Help
Created 08-06-2017 | Latest reply 44m ago by Christos72

I have a guest tomorrow staying and she booked it for someone else and we do no have there id

in Massapequa Park, NY in Help
Created 2 hours ago | Latest reply 59m ago by Sally221

Extenuating Circumstances Policy - SO unfair to hosts

As a superhost of 6 years standing and 100% 5 star reviews, I have, for the first time, been caught out by Airbnb's Extenuating Circumstances policy. I have lost 780 eur with little or no chance of rebooking the dates as the guest cancelled on the day of ... read more

in Wells, United Kingdom in Help
Created 06-18-2019 | Latest reply 2 hours ago by Dallas1

How do I turn off 10% non refundable discount

I can’t seem to find how to turn off the 10% non-refundable discount option. It’s not in my Booking settings (not even listed in my cancellation options) and I can’t find it in my Calendar settings. I already tried the suggestions in previous posts. Pleas... read more

in Alexandria, VA in Help
Created 2 hours ago

Can't Book Reservation

I tried to book a reservation. I was not able to and received a message on my account to contact support. When I contacted support, I was told my account was "under maintenance." I was told my request was being escalated to another department, who is supp... read more

in Chicago, IL in Help
Created 2 hours ago

Top contributors

Ana1136

Ohrid, Macedonia

1966

279
Branka & Silvia1

Zagreb, Croatia

5235

277
Sarah977

Sayulita, Mexico

7488

128
Emiel1

Leeuwarden, Netherlands

5651

109
Mark116

Jersey City, NJ

958

100