Hiya everyone,
We’re very pleased to announce a brand new board on the Community Center: the New to Hosting board!
This is a dedicated space where new hosts can share their beginner questions and stories, and we encourage all of you lovely experie...
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Created 09-06-2021
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Latest reply
23-09-2021
by Alan10
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Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star...
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Created 08-06-2017
Lizzie
in London, United Kingdom
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We understand there may be some confusion on what happens to service fees for bookings that are cancelled under our extenuating circumstances policy. We want to clarify that Airbnb is refunding all service fees to hosts and guests original payment method ...
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Created 15-03-2020
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Latest reply
04-09-2021
by Cindee1
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Last updated: March 13th, 2020
As more information about the coronavirus (COVID-19) outbreak becomes available, Airbnb continues to prioritize the safety and well-being of our community of hosts, guests and employees around the world.
As this situati...
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Created 31-01-2020
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Latest reply
06-08-2021
by Chris39
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This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Commun...
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Created 02-06-2017
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Latest reply
07-08-2021
by Seth176
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Hi all! I am a super host and believe in Airbnb. I had my first really troubling guest in my 3 years of hosting. The guest verbally threatened me and harassed me on IG. His IG account is now down because it was illegal and not part of how IG is as a commu...
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Created 23-09-2021
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Latest reply
30 seconds ago
by Matt4212
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Is this the new host error I must wait out before being able to see my listing ?
Created 10 hours ago
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Latest reply
30m ago
by Sarah977
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With an increase of scheduled and auto-reply messages, the guests have been less satisfied with their stay. Is there a way to maximize guest satisfaction without meeting face to face? @Raine-and-Emberlie0
Created an hour ago
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Latest reply
50m ago
by Sarah977
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Hello everyone, need some advice. I have a guest staying with us that told me 3 days after check-in that she is caring for her Covid infected parents in our Airbnb. The day she checks out is the same day someone else checks in. I'm annoyed and concerned t...
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Created 12 hours ago
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Latest reply
2 hours ago
by Monique798
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How does a host handle it when a guests spills, but doesn’t let the host know? I have had at least 4 coffee spills in the past year. NO ONE has ever reached out to me to let me know. One guest even tried to hide it and pretended to not know anything about...
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Created 5 hours ago
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Latest reply
4 hours ago
by Sarah977
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I'm a very perfectionist host, I have been building great reviews and such a system that help me provide employment to 2-3 people. Last month I have experienced someone who booked one of my properties late at night very randomly and all he wanted is a pla...
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Created 7 hours ago
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Latest reply
4 hours ago
by Sarah977
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Dear AirBnB-community, I would like to get your feedback on circumstances that have arisen in our current stay in Paris with a four-month rental. In the building, there is a renovation going on (Mon-Fri from 7AM to 7PM), which included the use of jackhamm...
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Created yesterday
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Latest reply
5 hours ago
by Jessica-and-Henry0
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for some reason all of a sudden, I have to have a code plus my password to log into my account- it's driving me crazy. how do I stop it?
Created 11 hours ago
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Latest reply
5 hours ago
by Sarah977
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Conditions for refunds dur to Covid 19
Created 5 hours ago
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My condo has been renting mostly to monthly or multiple month renters. Fees on the site are geared to weekly renters. I charge a $100 cleaning fee which covers our cleaning service and laundry for a weekly renter yet my monthly guests are still provide...
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Created Saturday
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Latest reply
6 hours ago
by Debra300
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![Contact Airbnb: A Community Help Guide [UPDATED]](https://community.withairbnb.com/t5/image/serverpage/image-id/13623iD1811292ACAC6EDA/image-size/large?v=v2&px=999)
