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Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star...
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Created 08-06-2017
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33
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We understand there may be some confusion on what happens to service fees for bookings that are cancelled under our extenuating circumstances policy. We want to clarify that Airbnb is refunding all service fees to hosts and guests original payment method ...
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Created 15-03-2020
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Latest reply
14-01-2021
by Megan-and-Vlad0
137
4
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Last updated: March 13th, 2020
As more information about the coronavirus (COVID-19) outbreak becomes available, Airbnb continues to prioritize the safety and well-being of our community of hosts, guests and employees around the world.
As this situati...
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Created 31-01-2020
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Latest reply
26-09-2020
by Sarah977
304
17
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This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Commun...
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Created 02-06-2017
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Latest reply
13-01-2021
by Mike896
Dave-and-Deb0
in Edmonton, Canada
179
89
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I just noticed tonight the summary of reviews is not working correctly, especially when clicking on "Reviews by You". When I select this option, a single page comes up showing reviews I wrote from the start of my hosting two years ago. No other current ...
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Created 45m ago
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Latest reply
8m ago
by Anthony608
Anthony608
in Silver Spring, MD
3
0
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Hi All, looking for a recommended cleaning service in Malua Bay on the South Coast, Australia. Thanks Evan
Created 29m ago
Evan548
in Canberra, Australia
0
0
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This recommendation and request for Airbnb to review this constant problem Hosts are experiencing from Guests. I lay awake tonight and want to provide a Host point of view to Airbnb because it is a true shame that Host's do not receive fair treatment from...
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Created yesterday
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Latest reply
an hour ago
by Helen350
Linda1161
in Toronto, Canada
32
0
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We have a guest who stayed with us a few times before. Literally EVERY TIME he books with us after we confirm booking it shows "awaiting payment". Sounds like he had to deposit money into his bank to make the payment. There was one time he made a same day...
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Created 13-01-2021
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Latest reply
2 hours ago
by Helen3
Nanxing0
in Haverford, PA
20
0
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Hello.... my wife and I host a property in the UK and quickly obtained Superhost status. We use instant booking. We also use smart pricing and we have a minimum price in place. Yesterday we received an instant booking for 2 nights at a price that is less...
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Created 7 hours ago
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Latest reply
2 hours ago
by Helen3
11
0
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What are the short term rental rules and do I need to apply for a license.. if so where? I can’t seem to locate where to do that. Any help would be appreciated. TIAbetsy
Created 21-04-2019
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Latest reply
2 hours ago
by Mike2255
2
0
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Once I checked in to the apartment I booked through Airbnb on January 10, 2021, around 6 pm I noticed that I cannot access the thermostat as there was some kind of PIN. I contacted the host via Airbnb message right away but they did not resolve the issue ...
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Created 6 hours ago
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Latest reply
5 hours ago
by Md--Shahriar0
Md--Shahriar0
in Binghamton, NY
6
0
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I have been trying to find an apartment and found a listing on a popular rental website (not Airbnb). We started e-mailing, and the owner told me that he lives in Spain and will be using Airbnb's services for payment. It didn't seem strange until this las...
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Created 23-05-2016
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Latest reply
5 hours ago
by Navindi0
1020
53
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I'm so disappointed with the unprofessional and inadequate way Airbnb has dealt with this issue. I had a guest book our lovely bay cottage December 30-Jan 3rd. After two nights she messaged me through Airbnb to say that she loves our home and that her gue...
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Created 5 hours ago
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Latest reply
5 hours ago
by Mike-And-Jane0
1
0
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