Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star...
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We understand there may be some confusion on what happens to service fees for bookings that are cancelled under our extenuating circumstances policy. We want to clarify that Airbnb is refunding all service fees to hosts and guests original payment method ...
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Last updated: March 13th, 2020
As more information about the coronavirus (COVID-19) outbreak becomes available, Airbnb continues to prioritize the safety and well-being of our community of hosts, guests and employees around the world.
As this situati...
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This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Commun...
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A guest reserved my guest house from Aug 16 to Aug 26 , 2020 with non-refundable payment method. on August 17, a guest had to leave early due to car broken, but they want full refund, so took pictures for tiled ceiling and plastic-steel windows frame.the...
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Hello, I just started hosting last December and for the first time (via Airbnb platform) I have mid term guests. These guests (husband, wife, 3 kids, and dog) have been at my house around 55ish days now. They are paid up until Sept 30th. Here's what ha...
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Hi AllI have reservations for 6+ in Wales during October. What are others doing about this in a similar situation?I don’t seem to be able to get hold of Airbnb support at all. It just says unless the booking starts within 72 hours you should try later!...
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What do I do if a guest has broken the house rules, in this case bringing in another guest without notifying me and without spying the addition cost for an extra guest?
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HelloI am renting my house to exigent guests... they stay for 5 weeks and they are asking me to buy toilet paper, rubbish bags, soap for the washing machine.i am a bit confused and wondering if I’m supposed to provide that cause he’s the first guest to as...
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I live in Darwin, in the Top End of Australia. North Australia is expecting a big upcoming Wet Season, as we are currently on a La Nina weather alert (70%). So my heart goes out to my fellow hosts @Gina383 who are currently in the path of Hurricane Sa...
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Extremely troubling developments for Airbnb in the light of the impending IPO. For several years now, the company has actively and deliberately sought to keep hidden the true scale of the takeover of the platform by professional property managers and comm...
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Hi, so, I have this problem with a review I posted and not sure how to proceed. I was voice-dictating the review, the first sentence came through ok, the second became garbled to something nonsensical, then the connection cut out, and I found myself with ...
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The eye of Sandy went right over us and even though we are fine, the area is a mess. My guest for tomorrow cancelled and it was easy, as the hurricane was listed an reason to cancel. However, my guest for Sunday cannot cancel without penalty. Any help? ...
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How can I get help from Airbnb from a suspected scam? I tried to cancel a last-minute reservation on the arrival date, and nothing happened after the "escalation." Now I have been paid for a stay I cancelled, the guest is angry, and the whole thing still ...
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![Contact Airbnb: A Community Help Guide [UPDATED]](https://community.withairbnb.com/t5/image/serverpage/image-id/13623iD1811292ACAC6EDA/image-size/large?v=1.0&px=999)
