Help - Airbnb Community

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Welcome to Help

Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more

in London, GB in Help
Created 06-08-2017

Community Help Guides

This thread is an easy place to find great community guides and helpful topics made by the Community for the Community. This board will be a continuous work in progress, so if you would like to start your own help guide or have useful content in the Cente... read more

in London, GB in Help
Created 01-26-2016

Contact Airbnb: A Community Help Guide [UPDATED]

This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Communi... read more

in Edmonton, CA in Help
Created 06-02-2017 | Latest reply 2 weeks ago by Car16896

154

Rental scam using Airbnb? How should I go forward, if at all?

I have been trying to find an apartment and found a listing on a popular rental website (not Airbnb). We started e-mailing, and the owner told me that he lives in Spain and will be using Airbnb's services for payment. It didn't seem strange until this las... read more

in Help
Created 05-23-2016 | Latest reply 15m ago by Erin4433

838

Paypal is not available to use as payment method

Hi community, I'm trying to book a room and I'm checking the Paypal payment method is not available. The page shows me the following message: "This payment method can’t be used. Select another currency or payment method" Is this happened because the host ... read more

in Buenos Aires, Argentina in Help
Created 02-14-2018 | Latest reply 57m ago by Tony1061

Türkiyede Kimlik bildirimi

Merhabalar, evimde Airbnb den misafirlerim konaklarken, sivil polisler gelip kacak konaklama calıstırma iddiasıyla bana 18.000tl ceza kestiler. Konukların tc lerini bir sisteme girmem gerekiyormuş. Ben böyle birsey daha önce duymadım. Bu konuda bir haberi... read more

in TR in Help
Created 59m ago

Responsibility for depositing local taxes.

Hi. I am Ajay from India. I did not have GST registration so far for my listing. Airbnb was deducting GST and depositing on my behalf. Now I am required to get a registration and pay GST myself. I want to know if Airbnb will transfer the GST amount also t... read more

in India in Help
Created 03-26-2019 | Latest reply an hour ago by Rio5

Bedroom number glitch in system

Hi, I have a property with 3 bedrooms which are in the description with photos but on the page displayed out there to the world , it says one bedroom , i cant change it for the life of me ? Help please x

in MZ in Help
Created an hour ago

PLEASE HELP - Error: Unsuccessful response code

Hi,since yesterday i keep getting this error message when i try log in my accounts (I have multiple) from my IOS device. Web browser from both same IOS device and Laptop work just fine, but the app looks like its stuck! Error: Unsuccessful response code A... read more

in Miami Beach, FL in Help
Created 3 weeks ago | Latest reply 2 hours ago by Lilly28

Question being asked of me by my host

I've made a booking and now my host is asking for my passport number and to communicate through whatsapp. I thought ID information such as passport number only went to Airbnb itself and not the host.I also understood it was advised only to communicate via... read more

in Seven Hills, AU in Help
Created 2 hours ago

Check in times

I have wide open check in times on my listing between 2-10pm but I state on the listing that guests must advice me what time they expect to arrive - approximately at least. Because I am but obviously home all that time between 2-10pm. I have it flexible t... read more

in Levin, NZ in Help
Created yesterday | Latest reply 3 hours ago by Sarah977

accidentally cancelled reservation

Hi guys I accidentally cancelled a reservation, thought I had a double booking, but just reading the wrong dates. I have contacted the guest to let them know to rebook, however air b n b have blocked these dates so I dont know if she will be able to reboo... read more

in Auckland, NZ in Help
Created 4 hours ago | Latest reply 3 hours ago by Colleen253

How to adjust price for a certain customer

How to adjust pricing for one customer?

in Mill Bay, CA in Help
Created 6 hours ago | Latest reply 3 hours ago by Andrew0

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