Help - Airbnb Community

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Guide: How to contact Airbnb

Hello everyone, Recently, we've seen many people searching in the community for topics such as "How to contact Airbnb". It has actually been one of the most searched topics in the Community Centre. With this in mind, I decided to create a guide t... read more

Created 01-11-2021

in London, United Kingdom

New to hosting? We’ve got you covered!

Hiya everyone, We’re very pleased to announce a brand new board on the Community Center: the New to Hosting board! This is a dedicated space where new hosts can share their beginner questions and stories, and we encourage all of you lovely experie... read more

Created 09-06-2021 | Latest reply 09-05-2022 by Christine3142

in London, United Kingdom

Welcome to Help

Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more

Created 08-06-2017

in London, United Kingdom

How much could I list a 1 bedroom flat for in Blackpool?

Hi there my brother is considering buying a 1 bedroom flat in Blackpool to let oUt on Airbnb. I already do this myself up in Scotland. The flat is on a nice street close to south pier so is in a great location. The rates vary in Blackpool from £16 to £60 ... read more

Created 9 hours ago | Latest reply 14m ago by Mike-And-Jane0

in Biggar, United Kingdom

Access for repairs reported by guest

My guests notified me that there was a small leak from rain at my condo unit. I notified our HOA as they are responsible for roof, and my guest is trying to insist they do work over the weekend. This is my first hosted stay, and I guess I feel at a loss. ... read more

Created 5 hours ago | Latest reply 16m ago by Mike-And-Jane0

Retrieving Super Host Status

My wife and I had an Airbnb property and had Super Host Status but when we sold the property we seemed to loose the Super Host and now we have opened another Airbnb but we are starting from the beginning again, is there a way you can get your Super Host S... read more

Created 4 hours ago | Latest reply 18m ago by Mike-And-Jane0

airbnb will not accept our payment

Hi,can someone advise -We have been trying to complete a reservation for a stay at an airbnb place. The host is accepting it. Our Mastercard has lots of room. The rep at the CC company confirms it is good to go, but airbnb is blocking the payment. I s... read more

Created 29-02-2016 | Latest reply 51m ago by Johnson43

in Victoria, Canada

131

House Fire

@Catherine-Powell Hi Catherine, My name is Marsha Beezley. I am writing to you to hopefully get answers to my problem. Months ago a house I manage was caught on fire by a guest. It has been a painful and frustrating process to get someone from Airbn... read more

Created 15-10-2020 | Latest reply 4 hours ago by Annie1372

in California, United States

The New Category Only Airbnb 2022

As a host, I am very concerned about the new Airbnb Category-only landing page. Are you?I am shocked that Airbnb made such a dramatic shift away from the previous design of the site which used Ai to track and learn about traveler preferences and then serv... read more

Created 15-05-2022 | Latest reply 4 hours ago by Shannon789

in North Stonington, CT

Not responding to my messages...knocking at his door ...and not showing up when I'm around in the evening...!!!

I had quite a good impression at first but I'm wondering why I don't hear from him during his stay...not responding to me at all..and not showing up when I'm around in the evening...he came out of schedule on Friday instead of Sunday...I was not prepared ... read more

Created yesterday | Latest reply 5 hours ago by Mireille312

in West Haven, CT

Hot tub Maintenance

Hello, we are new to renting and offer a hot tub as part of the rental. We are wondering if anyone who also has a hot tub with their rental property has advice on how often to change the water and what your experience has been.

Created 6 hours ago | Latest reply 5 hours ago by Ann72

Potential guests with no reviews or profile

Hi there,I have recently had three potentail bookings, all from people with no profile information and no reviews.I'm wondering what other hosts do in this situation?Thanks!Sara

Created 18-10-2017 | Latest reply 5 hours ago by Shirley493

in Cardiff, United Kingdom

Airbnb You Broke Our Heart and Our Business ...

Dear Airbnb, Regarding the overhaul of the Airbnb site into categories and removing control from hosts; I understand what you were going for but this should have been tested for usability by both hosts and travelers in the form of a ride-along widget to t... read more

Created yesterday | Latest reply 6 hours ago by Ann72

in North Stonington, CT