Help - Airbnb Community

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Welcome to Help

Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more

in London, United Kingdom in Help
Created 06-08-2017

Community Help Guides

This thread is an easy place to find great community guides and helpful topics made by the Community for the Community. This board will be a continuous work in progress, so if you would like to start your own help guide or have useful content in the Cente... read more

in London, United Kingdom in Help
Created 01-26-2016

Contact Airbnb: A Community Help Guide [UPDATED]

This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Communi... read more

in Edmonton, Canada in Help
Created 06-02-2017 | Latest reply Wednesday by Elmedina1

145

Need help figuring out if this place is a scam

Hey I’m trying to host a party, I know the dreaded p-word, somewhere on Long Island New York. I’ve been looking all over and I’ve found a place and a host that will seem to accommodate but.... it’s looks way too good to be true; especially the price. They... read more

in Freeport, NY in Help
Created 2m ago

Hurricane cancellations in Atlanta

So I host in Atlanta - never in Dorian’s path. My guest was in Costa Rica - also never in Dorian’s path. His flight that connected through Florida was cancelled. I’m assuming he was given a credit or at least flight vouchers. He cancelled his reservation ... read more

in Atlanta, GA in Help
Created 3 hours ago | Latest reply 7m ago by Diana143

Specific Pricing for specific DAYS of the week.

I host an AirBNB in a popular holiay destination area and we find we are booked out nearly every weekend. We are getting few bookings during the week and what I want to do is :Friday to Monday set one price point , Tuesday to Thursday set a lower price po... read more

in Mount Lawley, Australia in Help
Created 15m ago

how to change my phone number

Help I need to change my phone number that has already been verified I don't see how to do this?

in McKinleyville, CA in Help
Created yesterday | Latest reply 21m ago by Laurene13

Can't find my listing

I recently published my listing but when I search for it I can not find it. My listing is "Chic Contemporary Condo in Old Naples" Naples, FL.I have tried with and without filters. I even read another post that suggested turning it to snooze which I tried ... read more

in Florida, United States in Help
Created 01-22-2018 | Latest reply an hour ago by Ishmael8

Take guests are outside the door.

Something happened last night. That was all my fault. My homestay has a rolling door. I was stay inside a room intending to lower the door a bit. But the door was closed, by then around 23:00. My 2 guests are outside. My phone is no service (no signal) at... read more

in Ho Chi Minh City, Vietnam in Help
Created 4 hours ago | Latest reply an hour ago by Sarah977

uncomfortable with guests

The guests that recently checked in my home are on drugs and very high. Since I have a child in the house, what do I do in the case that I don’t feel comfortable?

in Rockville Centre, NY in Help
Created 2 hours ago | Latest reply 2 hours ago by Sarah977

If a listing shows indoor fireplace, this should be functioning right?

I've booked an accommodation with my husband for the weekend and specifically looked for the feature of indoor fireplace. Have just messaged the host prior to the trip to ask how this works and they've said it isn't functioning and the chimney is actually... read more

in London, United Kingdom in Help
Created 01-02-2019 | Latest reply 2 hours ago by Susan

cancelations and payout

Hi,i am a host and i had a guest who had to cancel his booking . He send me a request to pay his money back and i accepted.The answer from the system is that this amount will be deducted from my next payout. Does that meen i will get still payed for this ... read more

in Algeciras, Spain in Help
Created 08-09-2018 | Latest reply 2 hours ago by Gabriel2420

New host listing error message "Input was malformed"

Ive received an invitation to host and am trying to set up the listing for my property. My profile govt ID, phone and email have been confirmed and verified. When I get to the part of the kissing where i list the property address I get a pink banner error... read more

in Terrigal, Australia in Help
Created 2 hours ago

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