Help - Airbnb Community

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Welcome to Help

Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more

Created 08-06-2017

in London, United Kingdom

Service fees and our extenuating circumstances policy

We understand there may be some confusion on what happens to service fees for bookings that are cancelled under our extenuating circumstances policy. We want to clarify that Airbnb is refunding all service fees to hosts and guests original payment method ... read more

Created 15-03-2020 | Latest reply 14-01-2021 by Megan-and-Vlad0

137

[Updated: March 13th] Coronavirus outbreak: Information on Airbnb’s extenuating circumstances policy coverage

Last updated: March 13th, 2020 As more information about the coronavirus (COVID-19) outbreak becomes available, Airbnb continues to prioritize the safety and well-being of our community of hosts, guests and employees around the world. As this situati... read more

Created 31-01-2020 | Latest reply 26-09-2020 by Sarah977

304

Contact Airbnb: A Community Help Guide [UPDATED]

This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Commun... read more

Created 02-06-2017 | Latest reply 13-01-2021 by Mike896

Contact Airbnb: A Community Help Guide [UPDATED]

in Edmonton, Canada

179

Review Summary not working

I just noticed tonight the summary of reviews is not working correctly, especially when clicking on "Reviews by You". When I select this option, a single page comes up showing reviews I wrote from the start of my hosting two years ago. No other current ... read more

Created 45m ago | Latest reply 8m ago by Anthony608

in Silver Spring, MD

Cleaning Services in Malua Bay Australia

Hi All, looking for a recommended cleaning service in Malua Bay on the South Coast, Australia. Thanks Evan

Created 29m ago

in Canberra, Australia

Guests force Price Wars

This recommendation and request for Airbnb to review this constant problem Hosts are experiencing from Guests. I lay awake tonight and want to provide a Host point of view to Airbnb because it is a true shame that Host's do not receive fair treatment from... read more

Created yesterday | Latest reply an hour ago by Helen350

in Toronto, Canada

Guest tricked us for a free night --- Again AIRBNB's FAULT ON PAYMENT COLLECTION

We have a guest who stayed with us a few times before. Literally EVERY TIME he books with us after we confirm booking it shows "awaiting payment". Sounds like he had to deposit money into his bank to make the payment. There was one time he made a same day... read more

Created 13-01-2021 | Latest reply 2 hours ago by Helen3

in Haverford, PA

Question on minimum pricing

Hello.... my wife and I host a property in the UK and quickly obtained Superhost status. We use instant booking. We also use smart pricing and we have a minimum price in place. Yesterday we received an instant booking for 2 nights at a price that is less... read more

Created 7 hours ago | Latest reply 2 hours ago by Helen3

Adams county Colorado

What are the short term rental rules and do I need to apply for a license.. if so where? I can’t seem to locate where to do that. Any help would be appreciated. TIAbetsy

Created 21-04-2019 | Latest reply 2 hours ago by Mike2255

Nothing

Hi! Is there anyone else having iCal issue?

Created 4 hours ago

Host is not refunding as I experienced heating issues and power outage in all bedrooms.

Once I checked in to the apartment I booked through Airbnb on January 10, 2021, around 6 pm I noticed that I cannot access the thermostat as there was some kind of PIN. I contacted the host via Airbnb message right away but they did not resolve the issue ... read more

Created 6 hours ago | Latest reply 5 hours ago by Md--Shahriar0

in Binghamton, NY

Rental scam using Airbnb? How should I go forward, if at all?

I have been trying to find an apartment and found a listing on a popular rental website (not Airbnb). We started e-mailing, and the owner told me that he lives in Spain and will be using Airbnb's services for payment. It didn't seem strange until this las... read more

Created 23-05-2016 | Latest reply 5 hours ago by Navindi0

1020

Airbnb took my $ and won't give it back

I'm so disappointed with the unprofessional and inadequate way Airbnb has dealt with this issue. I had a guest book our lovely bay cottage December 30-Jan 3rd. After two nights she messaged me through Airbnb to say that she loves our home and that her gue... read more

Created 5 hours ago | Latest reply 5 hours ago by Mike-And-Jane0

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