Help - Airbnb Community

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Welcome to Help

Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star... read more

in London, United Kingdom in Help
Created 08-06-2017

Service fees and our extenuating circumstances policy

We understand there may be some confusion on what happens to service fees for bookings that are cancelled under our extenuating circumstances policy. We want to clarify that Airbnb is refunding all service fees to hosts and guests original payment method ... read more

in Help
Created 15-03-2020 | Latest reply 26-07-2020 by Cressida3

114

[Updated: March 13th] Coronavirus outbreak: Information on Airbnb’s extenuating circumstances policy coverage

Last updated: March 13th, 2020 As more information about the coronavirus (COVID-19) outbreak becomes available, Airbnb continues to prioritize the safety and well-being of our community of hosts, guests and employees around the world. As this situati... read more

in Help
Created 31-01-2020 | Latest reply 15-07-2020 by Sarah977

302

Contact Airbnb: A Community Help Guide [UPDATED]

This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Commun... read more

in Edmonton, Canada in Help
Created 02-06-2017 | Latest reply 26-07-2020 by Donald28

171

Log in with email & password instead off Facebook Account

My account login by Facebook Account.I want to change Log in with email & password.Please help me solve this.Thank you! My email is thevung.158@gmail.com

in Hồ Chí Minh, Vietnam in Help
Created 45m ago

Service fee coupon for your next trip.

Airbnb is currently offering "Due to concerns about the coronavirus, we’ll give back the $xx.xx service fee as a coupon for your next trip." Does anyone know how long this will be offered? My traveling companion is wanting to hold on to the last day in ... read more

in Texas, United States in Help
Created 2 hours ago | Latest reply an hour ago by Sarah977

Watch out: Horrible guests simply create new accounts!!

Just yesterday I had a guest with only 1 review (it was posted in Spanish, and the location said 'Mexico') check out of my house. They left it filthy and did not follow the house rules. I requested an extra $70 for cleaning up their mess, only to get a c... read more

in Boise, ID in Help
Created 30-07-2020 | Latest reply 2 hours ago by Susan329

3 service fee refunds in the last 12 months

Cancellation policy states: Note: Guests won’t get a refund of the Airbnb service fee if they’ve received 3 service fee refunds in the last 12 months. I had a reservation cancelled by the host in which I received a full refund including the service fee. ... read more

in Texas, United States in Help
Created 2 hours ago

What does 'N' mean in a review? I received 3 stars ;0(

Hello, I received 3 star review and just an 'N' in my review - nothing else written. My hubby and I wondered did it mean No they didn't want to,leave a review? I had a family stay recently and it has so upset me that they felt to leave their issues until... read more

in Banbridge, United Kingdom in Help
Created 10 hours ago | Latest reply 2 hours ago by Sarah977

Pet rule broken

We just had our 2nd guest come and go after 3 nights in our guest house (which is not on our home property). We have a 'No Pet' rule as we are sensitive to those having allergies. I was not able to meet our guest when she checked in/out. We also had so ... read more

in San Antonio, TX in Help
Created 17-04-2017 | Latest reply 3 hours ago by Sarah977

Payout

Hello! I have money sitting in resolution center. I am a host--how do i collect those funds? thank you!

in Chicago, IL in Help
Created 7 hours ago | Latest reply 4 hours ago by Debra300

Getting error while hosting: To activate your listing please update the routing rule by going to preference >Routing Rules

I am trying to host my property but i am getting Routing preference error. App show my 85% listing is completed. My payout has been verified and I have set my payout preference still i i am getting error. Please help. Thanks in advance.

in Help
Created Saturday | Latest reply 5 hours ago by Debra300

Can I see individual star ratings on a phone?

I have not figured out a way to find out what individual stars a guest left me if I am on my phone. The email letting me know there is a review only contains the text. When I go to the app - performance - reviews it just gives me the overall stars, not by... read more

in Chicago, IL in Help
Created 15 hours ago | Latest reply 5 hours ago by Debra300

Update your trip details to get accurate pricing and more

I'm trying to book a reservation and every time I get to the summary screen, it says "Update your trip details to get accurate pricing and more." All of the details are there and it happens regardless of the house I pick. Any ideas? Thanks

in Scituate, MA in Help
Created 13 hours ago | Latest reply 5 hours ago by Debra300

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