Hello everyone,If you have any specific questions about how Airbnb works, how to manage your listing, how to accept a reservation, how to send a special offer, set payment methods and more, feel free to browse conversations in this section or you can star...
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Hello everyone,
My name is Aisling and I manage our global Community Support Team. Over the past three months, we have been hit by an unprecedented wave of challenges due to the spread of COVID-19.
My job is to ensure that you and the rest of our comm...
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We understand there may be some confusion on what happens to service fees for bookings that are cancelled under our extenuating circumstances policy. We want to clarify that Airbnb is refunding all service fees to hosts and guests original payment method ...
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Last updated: March 13th, 2020
As more information about the coronavirus (COVID-19) outbreak becomes available, Airbnb continues to prioritize the safety and well-being of our community of hosts, guests and employees around the world.
As this situati...
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This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb. 3 easy ways to contact Airbnb:Airbnb Community ExpertsVia Twitter Direct Message @AirbnbhelpCalling Airbnb1. Contacting Airbnb's Commun...
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We all know how little(none really) we have been supported by the mothership through this process, and many of us maybe in danger of losing our investments. Depending on your situation, you maybe eligible for a long term, very low interest rate loan throu...
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Since I joined airbnb 4 years ago I have been a superhost. Due to corona I have lost bookings since February.Reason for airbnb to tell me today that I am no longer a superhost since I didn’t have enough bookings. This company should be ashamed of the wa...
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Hello, I am sensitive to intense emf radiation sources (cell towers and 'smart' meters). I attempt to narrow down areas that I will not stay in by consulting antennae search.com and check out how many cell tower/transmitting antennae are in an area I am ...
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I had people a Guest staying at my home from Spain who left mid reservation due to the conditions in Spain. I also had my largest reservation of the year for a huge town event cancel before the March 14 date as they were coming from Hong Kong who had alre...
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Good morning thank you Brian for your speech and for the fund made available I would like to point out that for example we have been superhost for several years and we do our B&B activity (Tuscany) in structures where we pay a high monthly rent so it will...
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Is the Airbnb web site down. I cannot get an icon that allows me to log in and modify my calendar? I see other Host concerned about the same thing?
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I have always enjoyed the $100 yearly travel perk as a Superhost bonus, and have looked forward to receiving it and to treating myself to a weekend away, or using it to upgrade a stay I am already planning. I'm assuming the award I just received that exp...
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3 days ago all of my Host Functions disappeared from my screen choices. No drop down menu at top right with host functions. No menu items across top left of screen with host functions. InBox, Calendar, Reservations, Listing, etc. Are they having a softwa...
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Hello, A guest canceled the booking, but did not indicate that it is COVID-19. That appears to be the case. Can our guest still change the cancellation and state the reason covid-19?If not, is there anything else I can do?The email in Airbnb states the fo...
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This is my first time At an Airbnb so I am new to this. My house caught on fire (Renter, no renter ins at that time, not my fault) so I had to find temporary housing so I decided upon an Airbnb as I’m sure it’s better than Motel 6) I initially signed up ...
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