Help - Page 2 - Airbnb Community

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New to AirBNB - Communication via Whatsapp

Hi All, I am new to AirBNB, my host is Verified and has 411 reviews. He is asking to communicate via whatsapp instead of through AirBnB. Is that normal? I see all the warning signs about communicating only through AirBnB. But due to his verified status an... read more

in Yorba Linda, CA in Help
Created 02-28-2018 | Latest reply yesterday by John4382

Pricing below my minimum

My minimum price is listed for arbnb. Arbnb just allowed someone to request booking during prime time for $158 per night, below my minimum. I'm not using smart pricing. What to do?

in Help
Created 08-21-2019 | Latest reply yesterday by Laurent491

Cleaners needed in Cambridge

Hello everyone,my unit is a 5 bedroom house in cambridge and I really need an experienced Airbnb house cleaner who is dedicated and pays very close attention to detail. please can anyone recommend a company/someone. Message on here ( but if AirBnb is bloc... read more

in London, United Kingdom in Help
Created yesterday

super inappropriate guest behaviour and how to write him a review

Hello everyone, Me and my boyfriend who are relatively new to Air-bnb have an inhouse listing, a private room with private bathroom. We´ve had 5 good experiences this far, until a guy from Brazil came and stayed 6 nights, he left at noon and I`m still sha... read more

in Antananarivo, Madagascar in Help
Created Wednesday | Latest reply yesterday by Yulianna0

Fake Host/ Scams

Hello! Just wanted to tell anyone who was planning on using AirBnb for the first time to be wary of any listings without reviews or who recently joined the website. Just because someone verified their account does not necessarily mean that they are totall... read more

in Redlands, CA in Help
Created yesterday | Latest reply yesterday by Dan11631

change reservation date

Dear Airbnb Support Our guest磊马 with Reservation code HMADC2JEPR the guest want to change the reservation from april 13-18 to april 13-16with no refund because the policy is strictbut seems the request can't send can you have some advice ?

in Osaka, Japan in Help
Created 04-13-2019 | Latest reply yesterday by Georgie41

Robbed at My Airbnb

Hi everyone. I rented a room for a week several months ago in Palmdale, CA and was robbed during the last night of my stay. The robber broke through the window of my bedroom while everyone was out of the home, stealing my laptop that cost me over $1400 an... read more

in Anaheim, CA in Help
Created yesterday

Guests using my postal address to receive letters

Hi. I'm interested to know what hosts views are on this situation; guests are arriving tomorrow for a 6 night stay with me in my home. Earlier on this week a letter arrived at my home for the guest. They had obviously used my address to receive something.... read more

in Cranfield, United Kingdom in Help
Created 06-15-2017 | Latest reply yesterday by Carmen1407

Co-hosting

I need a co-host. Can anyone help please?

in Help
Created 07-30-2019 | Latest reply yesterday by Paul1255

Saved Responses and Check in Link Removed from the App conversations

Hi All, I use my phone to reply to guests every day. Seems the saved responses were deleted from the App when in a conversation? I also can’t find the little key that would send the check in link to the guests when clicked (within the conversation or mess... read more

in Fort Lauderdale, FL in Help
Created yesterday

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