Help - Page 2 - Airbnb Community

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Escalate a complaint

I want to know how to escalate a complaint, I have a so called case manager- Jay, who is meant to be dealing with my complaint regarding a refund to my credit card, which is not happening. Does anyone know where I can go from here are there any legal bodi... read more

in Help
Created 10-23-2017 | Latest reply 3 hours ago by Wendy1071

How to find an open home (ER healthcare worker)?

I'm a host, but my home isn't local to me (it's a vacation home). My son ( and my other son's wife, as well) works in the Emergency Room at a local hospital. He's also got a 4 month old son and wife. Son has been exposed to Covid, but no symptoms (and obv... read more

in Olive Branch, MS in Help
Created 5 hours ago | Latest reply 3 hours ago by Jeanne298

If guest cancels and I give full refund can I still get 25% back from airbnb?

If guests asks to cancel because of Covi and ask for full refund and I give it can I still get 25% back?

in Boston, MA in Help
Created Tuesday | Latest reply 3 hours ago by Cary13

Can’t change cover photos in listings and

Also can’t change the order of the pictures. I am able to upload photos, I change the order but even after saving nothing happens. If I go to change the cover photo I am asked if I am sure I want to delete and, after I confirm that, nothing happens. Also ... read more

in Regensburg, DE in Help
Created 3 hours ago

My host sent me refund money, how do I access it?

I recently had an AirBnB experience which was not great, but the host was very nice and sent me the money refunded. I got an email from AirBnB saying it had been refunded, and I can see the amount listed in the "resolutions centre". However I don't know h... read more

in Hong Kong in Help
Created 08-24-2017 | Latest reply 3 hours ago by Christine2574

Superhosts still cannot cancel a reservation under Airbnb's COVID-10 policy without being penalized?

I am a Superhost in Provincetown, Massachusetts. We currently have a travel ban and a stay-at-home order in place from our governor Charlie Baker.Currently, if I cancel a reservation due to the stay-at-home/travel ban/forbidding short term rentals policy ... read more

in Provincetown, MA in Help
Created 4 hours ago

Are others seeing unreasonable guest requests?

Clearly, the world knows airbnb hosts are hurting, but we have been BOMBARDED by what I'd call bad actors who are trying to take advantage of the situation. We've had guests negotiate longterm rates and then ask for only 5 days with the same rate, guests... read more

in Nashville, TN in Help
Created yesterday | Latest reply 4 hours ago by Lee353

Community Support during COVID-19

Hello everyone, My name is Aisling and I manage our global Community Support Team. Over the past three months, we have been hit by an unprecedented wave of challenges due to the spread of COVID-19. My job is to ensure that you and the rest of our comm... read more

in Howth, IE in Help
Created a week ago | Latest reply 5 hours ago by Norene1

137

Brian Chesky Host Call

I've received several responses from more seasoned hosts since my earlier post. Thanks for the wake up. Clearly the call didn't say it all. We are new hosts (6 months, and Superhosts, but now realize we won't qualify for any of the support funds he men... read more

in Meadview, AZ in Help
Created 5 hours ago

Can't Change Email Address

I no longer have access to the email I signed up with and do not know my password. Is there any way to update my email. Account verification by phone?

in SF, CA in Help
Created 5 hours ago

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