Help - Page 2 - Airbnb Community

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Upgrading Beds Opportunity - Making a Huge Difference In The Airbnb Stay

Hey Everybody,I just upgraded the mattresses in our Airbnb and it has had a wonderful response from our guests. I have a lead for Broyhill mattresses that can help. This is not solicitation, just passing along a some savings that may help you save money a... read more

in St. Louis, MO in Help
Created yesterday | Latest reply 44m ago by Jim Kerber1

Review

today I was doing a review for guest instead of put his name I put a different name, it’s any chance I can go back on the review and change the name after I send?

in Boston, MA in Help
Created 49m ago

Cancelling guests

My personal circumstances have changed and I am having to sell my house. From end of October I cannot host guests that have booked ( around 8 bookings into next year)i have contacted Airbnb using their message service and been told that if the guest cance... read more

in Croft, United Kingdom in Help
Created an hour ago

Error when logging in

Hi! I've been trying to login to my Airbnb app on Android but it won't let me. The "recaptcha" pops up when I press login but disappears after just a second. - I've reinstalled the app- Updated the phone to the latest version- restarted the phone- Uninsta... read more

in Help
Created 3 weeks ago | Latest reply an hour ago by Charlotte40

Airbnb Paying Less than they are supposed to?

Good morning everyone!It's my first time posting here. I'm from Colombia and english is my second language so excuse me for any mistakes.I've been hosting for a couple of years now and I've had my bank account (International bank account) as my main payou... read more

in Cartagena, Colombia in Help
Created 02-20-2019 | Latest reply an hour ago by Nicolai18

Guest unable to make payment to Airbnb

I have a potential guest who has been trying to make payment to Airbnb in order to confirm the reservation. Apparently this has not been successful and her booking keeps getting canceled. She has offered to pay offline but I have declined. Has anyone expe... read more

in Kuala Lumpur, Malaysia in Help
Created 01-16-2016 | Latest reply an hour ago by Duncan35

135

cleaning & service fee?

Hello everyone, im a new host can someone please help on how i can set up my cleaning & service fee?

in Seixal, Portugal in Help
Created 2 hours ago | Latest reply 2 hours ago by Emiel1

Airbnb charging incorrect amount for Massachusetts tax

I have an apartment on Cape Cod—mainly rented through Airbnb—that's subject to the new Mass. occupancy tax on vacation rentals. It's actually a package of state/county/local taxes that adds up to 14.45%. Tax applies to rentals booked after 1/1/19 and comm... read more

in Orleans, MA in Help
Created 3 weeks ago | Latest reply 2 hours ago by Jim379

Security deposit for events

I want to know how to activate a security deposit and a cleaning fee only on certain occasions. In general, for regular stays we don't charge a security deposit or cleaning fee for the guest's convenience. But for work or private events we do. When this i... read more

in San José, Costa Rica in Help
Created 3 hours ago | Latest reply 2 hours ago by Jeff158

Request for refund outside of cancellation policy

Hello hosts,Today I received a request from a gust that is supposed check in in 3 days. Our cancellation policy does not allow for refunds so close to the reservation, which of course was in the agreement they agreed to when they booked. The reason for th... read more

in Tucson, AZ in Help
Created 10 hours ago | Latest reply 2 hours ago by Emiel1

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