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Airbnb Host Survey - Thesis

Hello, my name is Marcel, I am studying business information technology in Frankfurt am Main (Germany) and I am currently writing my final thesis. My topic is the hosting of Airbnb apartments and the associated costs, revenues and possible optimization op... read more

Created yesterday

Emotional Support Animals/instant book turned on without my consent

I received an inquiry from a guest today. After she asked for a discount she then began to tell me that she has a small dog ESA. I graciously replied and told her I could not accept her request as we advertise our property as allergen free property. I apo... read more

Created 06-08-2020 | Latest reply yesterday by Sarah977

Service Animals and Emotional Support Animals

The current Airbnb regulations state that we have to allow Service and Emotional Support animals in our properties without question, unless there is a risk to the owner or others. Furthermore, it states that we cannot even ask if an animal will be on the... read more

Created 20-03-2021 | Latest reply yesterday by Michelle2578

in Alexandria, VA

Terminated account error

Does anyone have advice (or experience of) AirBnB ever re-assessing a ‘termination of account’ issue? A mistakes been made - my mother hasn’t even pushed her listing live (a property she owns and has offered to provide with any docs that AirBnb require) ... read more

Created yesterday

in England, United Kingdom

Reservation

Hello,I'm new to Airbnb and i've just made my first reservation. I've double checked to make sure my turnover day was on Fridays as I'm renting by the week only. Except my reservation is Saturday to Saturday. What did I do wrong?....how to I prevent th... read more

Created Friday | Latest reply yesterday by Rob7956

in London, Canada

Cancellations - Part 2

Hola, Very sorry to keep coming back to the well here for advice.... I have a strict cancellation policy. If a guest cancels and I agree to a refund:1. Does AirBnb keep the service fee imposed on the host?...Should I subtract that from the refund?2. If... read more

Created 06-05-2021 | Latest reply yesterday by Kevin1855

in Lancaster, PA

No Introductory Message

Over the last week most of my guests who have booked haven't sent an introductory message. It's my understanding that guests are required to send a message with their booking, it says so in the app. I'm afraid I'm missing messages from guests, which could... read more

Created Friday | Latest reply yesterday by Emilia42

in Portland, ME

Serious incident - looking to connect with other hosts experiences

This is very traumatic to be writing this. My guest died on Monday, in our basement. Without going into too much detail, it was not suicide, but it was not a very nice death. This resulted in our basement flooding also.We have had communication issues ... read more

Created 01-05-2021 | Latest reply yesterday by Tracey269

in Okotoks, Canada

earnings summary

when do we receive 2018 earnings summary?is there a way to access 2016 earning summary?

Created 19-12-2018 | Latest reply yesterday by Eris117

in Denver, CO

Cancellation

Hi All, I am currently on a long-term Airbnb for which I am going to leave the stay earlier thus I will cancel the stay. I understand that I need to pay 30 days accommodation fee from the date of cancellation and I am prepared to pay for it. However it ap... read more

Created 06-05-2021 | Latest reply Friday by Smith30

in Hong Kong

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