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Edit Location

Hello, my location is showing as Kelowna because of my postal code, but my actual location is in West Kelowna, which is specific to an area across the bridge from Kelowna. I attempted to change the location, but it says it cannot be edited once a booking ... read more

Created 12 hours ago

in British Columbia, Canada

Odd enquiry

Hi, Had an enquiry from someone who seemed genuine. My nightly rate is £150.00. The enquiry was for 64 nights, yet Airbnb calculated the final amount at approximately £1100.00! Has anyone else come across this or is there a legitimate explanation? Seems v... read more

Created 20 hours ago | Latest reply 13 hours ago by Helen3

in Welshpool, United Kingdom

Verification code sent

I keep getting text messages that say, “Your Airbnb verification code is ####. Don't share this code with anyone; our employees will never ask for the code.” Why? I’m not trying to log in or anything. I wish Airbnb didn’t allow the use of phone numbers as... read more

Created 08-02-2021 | Latest reply 13 hours ago by Simone473

in Houston, TX

Guest with Out-of-Control Teenager

I have been hosting for two weeks a very nice woman who is friendly, polite, and generally will comply and respond quickly if I bring up any issues about the house rules not being followed. The problem is she also is staying with her son who is pretty mu... read more

Created Friday | Latest reply 13 hours ago by Helen3

in Silver Spring, MD

How do you report sexual harassment from a host?

I stayed at a room in Lyon for 3 days last Christmas. What a weird and uncomfortable experience. The first night the host invited me to have dinner with him and his mom and it all seemed very nice at the beginning, but the next day he started sending me ... read more

Created 25-02-2021 | Latest reply 13 hours ago by Sarah977

in Cd López Mateos, Mexico

Airbnb host customer service is abysmal

Have an ongoing issue with a listing and Airbnb's support is truly awful. How do other hosts get past the very basic "call center" responses when trying to get a problem resolved? I am a long-standing Superhost with multiple properties and can't get... read more

Created 15-02-2021 | Latest reply 14 hours ago by John5226

in New Orleans, LA

Covid 19 credit

Hi there, how do I claim my credit for 4 cancelled trips that were booked before 14th March 2020 (as per this policy: https://www.airbnb.co.uk/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid19)ThanksEliot

Created 17 hours ago | Latest reply 14 hours ago by Mike-And-Jane0

in London, United Kingdom

Refunds

So I live in the UK and booked a trip in the UK, however Airbnb charged me in dollars. They then cancelled the booking due to unforeseen circumstances and I have had to find a different property which has clearly cost more because demand has gone up and t... read more

Created 15 hours ago | Latest reply 14 hours ago by Mike-And-Jane0

in Kingsteignton, United Kingdom

£17 instead of my min £26 per night!

HI,Airbnb changed my min night price from £26 to £17. How is possible. I can't accept this way of business with an instant booking!

Created 14 hours ago

in London, United Kingdom

Hello Everyone I’m new here

Have anyone received these text messages that read: <#>Your Airbnb verification code is: ____. Don't share this code with anyone; our employees will never ask for the code.qkpTe1dyOzlI didn’t request a verification code or anything. I don’t know why I’m ... read more

Created 19-02-2021 | Latest reply 14 hours ago by Charlie380

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