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Self check-in Airbnb App there is a Key Icon in Inbox with hyperlink - how do you update this?

Hello Below is a screen shot of my Iphone Airbnb App - Inbox in the bottom left side you'll see a key icon this provides a hyperlink for which guests can click and download all the Check In steps like a map, a photo of the key box etc. How do I update the... read more

in Auckland, New Zealand in Help
Created 04-09-2019 | Latest reply yesterday by Jennifer2315

Logging in with Google on mobile app

I cannot log in with Google on mobile app (iphone 7). I hit "more options" on the log in page and when the Google option comes up I click on that. I then get the box that says "airbnb wants to use google.com to sign in" and allows you to hit cancel or con... read more

in Melrose, MA in Help
Created 02-05-2018 | Latest reply yesterday by Charm-Inn0

Policy of Guest having guest and sleepovers

HI I'm new to hosting Airbnb. I have excepted my first long term. Our airbnb is two large rooms and a bath converted into a combination kitchenette / living room, , a full bath and bedroom.. The gentleman arrives tomorrow.for 3 months, a younger med stude... read more

in Washington, NC in Help
Created yesterday | Latest reply yesterday by Helen3

Published my house guide

I've had several guests recently that were hosts as well, or considering hosting. They love my house manual, and so I finally got around to sharing it with the larger community. Let me know if you have anything I missed! https://medium.com/@sparkystacey/c... read more

in Atlanta, GA in Help
Created 10-14-2019 | Latest reply yesterday by Juan63

No display picture when booking

Hey I have a question I have on my listing that people that book need to have a profile picture and I have someone in my house now that does not have one and wondering why this is?? Please could you look into this if something were to happen I need to kno... read more

in Kitchener, CA in Help
Created yesterday | Latest reply yesterday by Helen3

Not able to approve bookings

What are people doing in regards to not being able to approve guest because the page is greyed out? This is very frustrating and not being fixed by Air bnb. Is there an actual time frame before the 24 hours that this actually occurs?

in Charlotte, NC in Help
Created yesterday | Latest reply yesterday by Kilahs0

Registering with the local police in China

I understand the question has been asked several years ago, but with the acquiescence of AirBnB to China's foreign tourist information policy, is registration with the local police still necessary? Link about AirBnB deal: https://www.scmp.com/tech/article... read more

in Help
Created yesterday

Has anyone else experienced delays in payouts?

Just wondering if anyone else has experienced delays in payouts. I called customer service and each person has given me a different answer but they still have not released my payout.

in Stafford Township, NJ in Help
Created 10-16-2019 | Latest reply yesterday by Tim700

Airbnb On Behalf Of Guest Wanting Me To Alter Reservation

Hello,Today I received a call from an Airbnb agent asking me to alter the date of a reservation which I had declined to the guest. I politely declined, and then the agent asked me why am I declining it as the calendar next month is free. I was taken aback... read more

in New Delhi, IN in Help
Created Tuesday | Latest reply yesterday by Wendy684

Guest overstay so i need to cancel next guest.

Hi, i have this situation, hopefully anyone can help me.I have a guest that should checkout at 10am therefore i sent cleaner to clean at 10.30. When cleaner arrive, nobody in the apartment but all their belonging still there all over the place. So i conta... read more

in Brisbane City, AU in Help
Created yesterday | Latest reply yesterday by Ben3256

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