Help - Page 4 - Airbnb Community

Custom List Message Item

Airbnb are not doing enough to support hosts and travellers make more sustainable choices that will impact less on our planet.

Firstly I love the Airbnb platform, it has been wonderful to be able to rent out an old inherited property, on my terms, that would certainly otherwise have remained unoccupied.However one area where I think Airbnb are behind the curve is concerning clima... read more

in Woking, GB in Help
Created Tuesday | Latest reply yesterday by Lawrene0

Disinfection - Best Practices From Disinfection Expert and Airbnb Host

Hi Fellow Hosts,I wanted to offer my best practices as an expert in infection control and cleaning. My name is Cory Chalmers, CEO of Steri-Clean inc., and host of Hoarders on A&E. As a fellow host, I want to make sure we are all staying safe and keeping o... read more

in Hailey, ID in Help
Created yesterday

Hello there

I have questions about the cancellation!so I have one girl she checked in Kenyatta 17th and she sapouse to leave at may 30th. now with corona virus she canceled the one month and she put April 13th she get a refund for may and she ask me another 300$ to l... read more

in Philadelphia, PA in Help
Created yesterday

The resolution payer must select a valid payment method

I am trying to process a refund and this is the error message I get "The resolution payer must select a valid payment method" Please advise and or repair the issue

in Victoria, Canada in Help
Created 07-10-2018 | Latest reply yesterday by Susan17

[Updated: March 13th] Coronavirus outbreak: Information on Airbnb’s extenuating circumstances policy coverage

Last updated: March 13th, 2020 As more information about the coronavirus (COVID-19) outbreak becomes available, Airbnb continues to prioritize the safety and well-being of our community of hosts, guests and employees around the world. As this situati... read more

in Help
Created 01-31-2020 | Latest reply yesterday by Maria481

292

Is Airbnb replacing Hosts with Hotels?

Yesterday one of my regular customers tried to book my house for his work crew and the reservation was blocked and the guest was advised to book a hotel (with a link provided). He was booking for a whole week, had a long string of 5star reviews, was over ... read more

in Richmond, CA in Help
Created yesterday

Covid-related Future Credit

Is there a way for a host to give a guest a future credit? I have a guest who doesn't want to cancel outright, just have a "credit" toward a future stay, but they don't have set dates yet. I don't want to just move the booking to some random future date... read more

in Middletown, RI in Help
Created yesterday | Latest reply yesterday by Linda108

Airbnb host class action@Airbnbhostclass

All hosts. Extending the Extenuating circumstances policy for the coronavirus (COVID-19) to 31st May is totally unacceptable. The offer of 25% payment to hosts is not enough and should be 50% as per my agreed cancellation policy. Once again Airbnb has tak... read more

in London, GB in Help
Created yesterday | Latest reply yesterday by Gordon0

Corona virus

I had a guest cancel last week due to Coronavirus. Check in is for September and the booking was made last November 2019. Airbnb messaged me saying, that according to my cancellation policy, ( strictly non refundable) the payout has been updated to x amou... read more

in Limassol, CY in Help
Created yesterday

Clarify: 25%.."your cancellation policy"

In response to COVID19, the CEO said, "If a guest cancels an eligible reservation in this window, we’ll pay you 25% of what you would normally receive through your cancellation policy." Will someone clarify the last part of that statement: "what you wou... read more

in St Paul, MN in Help
Created yesterday | Latest reply yesterday by Mindy41

Top contributors

Sarah977

Sayulita, MX

12060

21830
Andrew0

Berlin, DE

2129

5016
Susan17

Dublin, IE

2362

5449
Helen3

Bristol, GB

7680

6763
Huma0

London, GB

2934

4413