Do I need holiday let insurance and public liability insurance?

Level 2
294 Views

Hi,

 

Can anyone help me please?

 

Do I need holiday let insurance (building & contents cover) as well as the air bnb guarantee and host protection?

 

Also, do I need public liability insurance as well as host protection insurance?

 

TIA,

Ria.

5 Replies

Re: insurance

in
England, United Kingdom
Level 10

@Linda1477 Yes, yes and three times YES. The Airbnb guarantees and insurance have far too many loopholes to not have proper insurance as well.

Re: insurance

Level 2

Hi,

 

Thank you for your reply.

 

I was planning on getting the holiday let insurance. However, wasn't sure whether I needed public liability insurance as it seems as though its covered under the host protection insurance?

 

Ria.

Re: insurance

in
England, United Kingdom
Level 10

@Linda1477 Not sure what country you are in but in the UK I think the public liability element is pretty standard in any policy you get. We have buildings and liability insurance for our short term lets but don't have contents as we are willing to take the risk on these. This keeps costs down considerably.

Re: insurance

in
London, United Kingdom
Level 2

Read my experience which should probably convince you not to rely on Airbnb insurance. I've never had to make a claim with Airbnb before despite hosting for quite a few years however 2 weeks ago, an Airbnb guest supposedly verified by Airbnb checked into my property and turned out to be a drugs gang.  They were there for a week, would not leave and I had to get the police involved. They trashed the flat and caused all sorts of damage.  The next guest had to be cancelled.  Airbnb assured me they would help the guest find more accommodation at no extra cost to them and apparently that just didn't happen.   When I first spoke to Airbnb they were hugely reassuring. They talked about the $1000000 insurance that each host has.  But the reality is a far different a story.  As I have began to log the damages with photographs and a list of the damage the Airbnb shutters have begun to close down.  First, they informed me there was actually a cap on the lock replacement so the amount refunded was less than the amount we had to pay to change the locks (the drugs gang took keys).  Second, the cleaning costs refunded were less than we paid because they say they don't pay for devices.  We didnt buy devices but we had to buy a fair bit of product to get rid of the smell of drugs.  And now? Now  nothing. I've asked for more details about the insurance policy so that I can make decisions. I need to know what other caps there are in place before I go and spend money incase I have to resort to buying second hand but I'm getting absolutely no help from Airbnb on this at all. They simply ignore the question.  So for all the loud and proud claims of the large insurance that hosts are supposedly covered for, I can only say that my experience has so far has just been appalling.  If I phone, I'm being told that it has been passed to the Regulatory Response Team and I'll just have to wait until they contact me.  Meanwhile, I'm having to turn down guests and am getting absolutely no sense of when and who will come back to me about insurance claims for the damage and additional payments for the sheer amount of people who stayed over and above the original booking.  They won't even answer a question about cancelling the next booking.  So to be perfectly frank, I am moving to an agent to handle the property through Booking.com, Plum, VRBO etc.  I seriously wouldn't rely on any insurance policy Airbnb claim you'll be protected by. 

 

Re: Do I need holiday let insurance and public liability insurance?

in
Shrewsbury, United Kingdom
Level 2

This is appalling! It’s almost as though Airbnb have tricked everyone into trusting them!!?

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