Error the data couldn’t be read because it’s not the correct format

[Francesco832]

When I wont see reservation details , arrive this message:”Error the data couldn’t be read because it’s not the correct format”

someone can help me ....

[Maxim1]

Same thing for me! I cannot get the details so no tel numbers. Its urgent!!!!

[Antra12]

Here is the explanation https://airbnbase.com/the-data-couldnt-be-read-because-it-is-missing/

[Francesco832]

[Francesco832]

When I go in details (about the single reservation) :

“Error ..... “  and I don’t have the possibility to manage the reservation ... 

someone can help me to understand how solve it ?

[Lesley205]

Having the same problem for the first time too. I can’t accept a booking because it goes to that error instead. Hope someone can enlighten us quickly. 

[Sandra856]

@Francesco832 @Lesley205 @Maxim1 You should all call airbnb asap. I have seen a couple of threads in here the last 24 hours or so. There seems to be a glitch in the system .

United States and Canada	+1-415-800-5959 +1-855-424-7262 (toll-free)
Argentina	+54 11 53 52 78 88
Australia	+61 2 8520 3333
Austria	+43 72 08 83 800
Brazil	+55 21 3958-5800
Chile	+56229380777
China	+86 10 5904 5310 400 890 0309 (shared-cost)
Denmark	+45 89 88 20 00
France	+33 1 84 88 40 00
Germany	+49 30 30 80 83 80
Greece	+30 211 1989888
Hong Kong	+852 5808 8888
India	000 800 4405 103 (toll-free)
Ireland	+353 1 697 1831
Israel	+972 3 939 9977
Italy	+39-06-99366533
Japan	+81 3 4580 0999 +81 800 100 1008 (toll-free)
Mexico	+52 55 41 70 43 33
Netherlands	+31 20 52 22 333
New Zealand	+64 4 4880 888
Norway	+47 21 61 16 88
Peru	+51 1 7089777
Poland	+48 22 30 72 000
Portugal	+351 30 880 3888
Puerto Rico	+1 787 919-0880
Russia	+74954658090 88003017104 (toll-free)
South Korea	+82 2 6022 2499 +82 808 220 230 (toll-free)
Spain	+34 91 123 45 67
Sweden	+46 844 68 12 34
Switzerland	+41 43 50 84 900

United Kingdom

+44 203 318 1111

[Lesley205]

Thanks for your advice Sandra. I called and problem solved thankfully. It’s almost 1am here in Australia so bit frustrating. Cheers. 

[Anonymous]

What was the fix?  I’m from Canada and getting the same error.  Called Airbnb but couldn’t get a fix.  I have an IPhone 6S. My husbands is an IPhone 6 and same error.  

[David4235]

Hi - can you tell me what the solution is?

david

[Francesco832]

Ok . I will do it. Easy. Ciao from sunny Napoli - Italia . Came to visit my city and me. free night for community superhost. Hahah I make marketing . I am a very bad person. 😎

[Maritze0]

does anybody know how this problem can be fixed? did anybody called airbnb and got it fixed? i'm having the same problem. i have an iphone.

[Blake97]

I’m having this same issue since yesterday. I called in and the lady wasn’t able to fix it. I uninstalled app and reinstalled it and that didn’t fix anything. She elevated it to technical people yesterday but nothing hasn’t been resolved yet. VERY aggravating!

[Anonymous]

I’m from Canada.  Have IPhone 6S.  Called Airbnb but no fix   

[Adza0]

Having the same problem on iPhone. All seems ok using computer browser, but not as efficient if you want to respond to guests quickly