Fraudulent listing - how to get money back?

[Andrew412]

I paid for a stay at "Close to City Centre" in Swindon.  Zero communication from host.  Turned up and found that the property owner had never heard of the host or of AirBnB.

How do I get my money back from AirBnB?

Got an email from Sofia L, but no case number.  My reply seems to have gone into a black hole.

I submitted a review (which said "Fraud" all over it) but AirBnB still say "no reviews"

[Quincy]

Hi @Andrew412,

I'm sorry to hear about this. 

I'm not sure which method you've used to contact Airbnb, but I was able to find a guide in the Community Centre on how to contact Airbnb.

Let me know how it goes!