Getting Airbnb error message when I try to accept guest reservation

[Ruth58]

I am getting an Error meeasge when I try to accept a guest reservation. I tried to accept via my mobile device and online with a different network and get same message.  Error message says: 'Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again."   I have tried all day starting from early this morning with no luck. I called Airbnb and they said server is not done but clearly it is an Airbnb network issue. Please help. 😉 Thanks!

[Clare0]

@Ruth58 What kind of device are you using?  Are you using an app?  Try clearing your cache and/or uninstalling and reinstalling the app.  I use my laptop with Google Chrome and never have had any problems.  If you need to reach Airbnb again, click on the link below to see all the different ways to get in touch.

[Peter339]

I allsoe have the same problem and is realy frustrating.

I use google chrome.

Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.

[Marcin3]

same massege when try to book, it lasts second day... really annoying. I will try agian later, last time, thenm going for hotel. Enough. 

[Joanne88]

I have the same issue on both iPad and iPhone. Can't use Airbnb 

[Daniel693]

hi everyone 🙂 i'm also getting the same "Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again." error whenever i'm trying to book a room with a new card of mine (AMEX) and i'm also getting the same error when i'm trying to add that card in the "payment methods" part of my profile.

i've tried from chrome (up to date), edge, firefox & safari from my win10 pc and from my macbook as well, but no luck anywhere. i tried to add another bank card to my account (VISA), but that also gives me the same error for a few hours now.

and yes, i tried to clear the cache & cookies and i tried from private browsing windows as well. anybody else having the same problem today?

[Fernando262]

Having the same issue here. Tried on Chrome and Android app and I am unable to book an apartment.

[Kayo5]

I too am having the same problem.  I have been trying all day from multiple wireless networks and two different devises.  I am going nuts.  I use google chrome.  After two days of searching for the perfect housing I am frustrated to find no way to resolve this searching the help center, etc.

[Howard32]

having the same issue here! are they planning to solve this problem?

[Araceli20]

Having the same issue 😞

[Daniela502]

I experience the same server error

[Maria1454]

I get the same error when I try to accept guest reservation.

[Coralie31]

Same thing happening to us today and it worked until yesterday. Now I can't book anything, I've tried to uninstall the app, to use different device, nothing. Contacted airbnb too, helpless... 

[Christopher285]

Hi, I am also getting the same error when trying to change a booking and extend our stay. The host is happy to accept but cannot because the error keeps appearing and I cannot send the request. I am using google chrome also.

[Alethea4]

I'm getting the same error, and none of the above posts seems to say whether the problem was solved, and if so, how?