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Guest Non Arrival

‎12-12-2015 07:06 AM
Lorna2
Level 2
Edinburgh, United Kingdom
‎12-12-2015 07:06 AM

Guest Non Arrival

Hi,

I had guests booked to arrive around 2pm yesterday, I contacted them several times and no response.  They have still not arrived.  What should I do? I'm concerned for her safety.

 

Lorna

‎12-12-2015 07:06 AM
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4 Replies 4
‎12-12-2015 02:50 PM
Dave-and-Deb0
Level 10
Edmonton, Canada
‎12-12-2015 02:50 PM

Hi @Lorna2,

 

You should be able to get the guests phone number on the confirmation. You could then try and text her.

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host

‎12-12-2015 02:50 PM
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‎15-12-2015 07:11 PM
Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom
‎15-12-2015 07:11 PM

Hello @Lorna2,

 

Thanks for posting this, I am sorry to hear this. Did you managed to reach you guest in the end or contact the Support Team at Airbnb?

 

 


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Looking to contact our Support Team, for details...take a look at the Community Help Guides.

‎15-12-2015 07:11 PM
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‎15-12-2015 08:40 PM
Lorna2
Level 2
Edinburgh, United Kingdom
In response to Lizzie
‎15-12-2015 08:40 PM

Hi Lizzie,

It was completely my error in transferring the date into my spreadsheet which I use more than Airbnb CMS. The guest arrived as scheduled the next day.

Thanks,

Lorna

‎15-12-2015 08:40 PM
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‎17-12-2015 11:59 AM
Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom
In response to Lorna2
‎17-12-2015 11:59 AM

Hello @Lorna2,

 

Aww I am very relieved to hear everything has worked out, thanks so much for letting me know. I hope they enjoy their stay. 

 

Speak to you soon. 🙂


--------------------


Thank you for the last 7 years, find out more in my Personal Update.


Looking to contact our Support Team, for details...take a look at the Community Help Guides.

‎17-12-2015 11:59 AM
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