Guest booked for 3 nights but left early

[Kerryn13]

Hi Everyone,

I am hoping someone can help. I had a couple booked for 3 nights with a dog. They arrived late afternoon and I welcomed them,  told them where to go etc and if there were any problems where I was etc. They went in to the apartment, came out got their dog and bags and went back in. The next morning I got a text to say that they had left as the apartment was dirty (not true, but it does need repainting, reflected in my price!). They didn’t cancel their end so it was unavailable for other bookings and now they are asking for a full refund! They didn’t even pay for their dog!

I’m of the belief that they shouldn’t have stayed the first night if they didn’t like it.

I’ve had several other guests stay and love it. 

Please help!!

Many thanks,

Kerryn

[Mike-And-Helen0]

Refer them to airbnb to request their refund for any unused nights.

They are supposed to raise any issues with you at the time - sounds like they didn't do that.