Thank you for sharing! I read through this diligently last night when it all started. I guess I just had hopes that airbnb would follow through and have the guest leave today, as they told me they would around 12.30am. The ambassador actually asked if I wanted the guest to leave immediately, but I didn't want to sink to their level or risk escalating the situation, so I said they could leave this morning.
It just seems strange that hosts are expected to take matters into their own hands or call the police when something goes wrong. I assume the ambassador did send a message to the guest last night because around 12.30am, I started getting rapid fire messages from them apologizing for the threats, saying it was all a big miscommunication, and saying how great the property is. However, the guest didn't actually leave, and the ambassador was supposed to call them this morning to ensure it happened. It has been silence ever since.
I did just finally get a new ambassador to agree to call the guest and ask them to leave, but the problem is that they likely have the phone number for the booking party and not the people actually staying.
After hosting for 4+ years and hearing horror stories, I never thought it would happen to me. 😞
To add insult to injury, the guest literally has reviews that mention these very issues: threats, extortion, etc., but somehow they've managed to stay on the platform and were actually able to instant book my property because I'm guessing they've extorted some hosts into giving them 5 star reviews. 😞