@Lucia152 I've been unusually lucky- all my guests have had clear face photos so far (2 and a half years of hosting). But if they didn't, I'd definitely request one. If someone doesn't want me to see what they look like, they're not welcome to stay in my home. If they were reticent to post it to their airbnb account, I could understand that (not everyone feels okay about having their photo out there in cyberspace, despite all the selfie-lovers), and would just ask them to send a photo as an email attachment.