Guest wanting to pay 100% up front

[Chris1570]

Hello,

I've recently booked  a place to stay in San Francisco in May (5 months time).

Air BnB only prompted me to pay the first 50% up-front to lock the reservation, while the remaining balance will need to be paid by 12th May.

However, I want to pay the entire balance up-front now but cannot see that option anywhere... 

Anyone know how?

Chris

[Linda108]

When I recently booked a place, I was given the option during the booking phase to pay in full which I took.  Perhaps you missed that prompt and the default is to pay 50%.  I wonder if you contacted Air BNB customer service if the system can allow the full payment.   Here is a guide for contacting Air BNB.  

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Chris1570]

Thanks Linda - Yes it transpires I missed the crucial prompt. But worth noting that your advice to contact them on chat was by far the easiest way to get an answer, rather than scrolling through reams of message forums! Cheers.