My guest had already checked in, altered her reservation to be four days shorter than planned. I am out of town, have given responsiblity to a close friend, but no one could change the place over to make room for any last minute bookings, so I'd be screwed.
She was not satisfied with the cleanliness of the bathroom. I found it to be fine, had cleaned thoroughly the day before, but regardless, that's her perogative, and that's okay. Also, the building changed door codes during her stay, another inconvience.
She is my first guest. I want her to be happy. I wouldn't issue her a refund, but since these things happened, I am considering it. She didn't give me a good reason for shorting her stay, but I am more concerned with guest satisfaction at the moment. Thoughts from the community?
