03-17-2017 07:17 PM
I'm new to hosting and was wondering if I could get some help on the risks of taking a booking where the guests are family or friends of the Airbnb profile?
Should I be asking one of the guests to make the booking?
If the guest staying is not the airbnb profile am I at risk with airbnb policies?
Thanks in advance!
03-17-2017 07:37 PM
Glad you asked that question. I literally just had my first guess made me rethink this entire hosting! This young lady refused to pay the extra guest fee and felt as though because she sent me a message stating her husband was joining her she didn't need to pay the fee. Well it got really bad on her part, she was very unprofessional and rude. I had to cancel her reservation and she sent so many derogatory messages.
03-18-2017 11:22 AM
@Precious , for the future you can avoid this problem by checking the guest list on a reservation, and if they only list one guest, but you know two are coming, ask them to change the reservation to two (or do it yourself, but then they still have to okay it) , then the new amount gets automatically computed by Airbnb. You never charge or accept $$ yourself, all financial dealings go through Airbnb.
But on the long run it might just be smoother not to charge for an extra person after 1, perhaps raise your price to $45 and that will take care of it, sometimes you'll have one guest, sometimes 2. A lot of guests don't read the details, so even you stipulated the extra charge in your listing, they might easily overlook it, then get mad....
03-21-2017 10:06 AM
Though I admit I'm not surre how to go about this, I wanted to chime in with a recent booking of a daughter who booked for her mom.
As I had done this in the past for accomodation for my own mother, I didn't think too much of it, but things got weird fast. Her mom, Marie, came by early - the room was not ready but I assured her she could drop her things off anyhow - she was booked for 3 nights - she declined, I showed her the room and told her when it would be ready. she took the key and never returned. Never let me know - I finally contacted the daughter, aho told me she had an emergency - just never felt right AND she took off with my key - which was supposed to be fed exed to me - it's been a week, no key.
So, I'm thinking there must be a way to have the person who IS staying put in a profile - really wish I had, as I feel I need to change the locks now!
03-21-2017 10:40 AM
@Montana This is why you should not accept third party reservations and why (amongst other things) they are not allowed by Airbnb. Always decline these reservations or ask the daughter/son to have their parent make the reservation.
03-21-2017 07:52 PM
Thanks Cynthia and Chris!
03-22-2017 07:57 AM
The Help Center is a great resource. If something looks seems odd, I always search it in the Help Center first. Searching the Community for previous posts is usually a great resource too.
03-22-2017 09:05 AM
Hi, I've had this happen twice in the past 2 months. Once I've realized that the person who I am communicating with is not the person who will be staying with me, I've let the person know that for booking purposes, the person staying with me must book using their own AirBnB account. It has not been a problem getting guests to do this.
As for added guests that I don't know about at the time of booking, generally speaking NO. However last week a guest wanted to have her 17 year old daughter stay over with her. I was OK with that after she explained the situation and agreed to the additional $30 per night fee. . And then she asked if they could bring over the daughter's puppy...umm, Noooooooo you may not. I already have a dog and sheesh why do I even need to explain this to you lol.
03-22-2017 09:15 AM
well Barbara, I LOVE the detail!