Hi guys. I am a host since almost a year. I have an amazing duplex apartment in very prestigious area in Istanbul. Almost everyday i have bookings until my previous guest in August, name is Hadeel. He/her group called me to report an issue about electricity cut off just before few days of their last day. And i offered them to come with a technician and understand and solve the problem. But they didn't allow us by cutting the conversation completely. So i found out what happened after they left. They misuse the bathroom downstairs. All the water gone into hallway and bedroom. All parquets floor heavily damaged. Walls also moistened and electric cables as well so power cut off was because of that, and downstairs neighbors ceiling also damaged. I immediately called airbnb and report the issue. They asked me to go to resolution page and make a claim to the guest Hadeel. First resolution page didn't upload my documents, after many try finally i managed. Nothing happened. I called customer service many times, speak with many assistants and at least 3 case managers they all said ‘your ticket was in wrong department, we bring it to correct one then will call you’. No one called. We had some emailings as well but nothing happened. They asked me to fill up incident page form, i tried so many times each time page give error reports and never worked properly. I report that as well, but in the end i receive nothing. I sent my documents to an assistant mail called Mithfel to show about the property damage, never had reply. Every time i call airbnb and every time i hear same things from different people, same story. There is no host support here, do not believe when you see ‘airbnb gives insurance to your listing’. No, this is a HUGE lie and i am here an alive witness of this silly theater. We as host and our property has no value in this partnership. Who wants to take huge risk? I will no longer be part of this unfair and full of lies and unethical way of business. And i swear i will make this to internationally known. Not only my apartment, also my neighbor involve of this incident and airbnb does not bather to charge this to guest Hadeel. They said ‘they are working on it, these things takes time’ but somehow we as hosts only have 14 days to see a solid result. Ridiculously stupid, so good luck every one who is trying to make their life this way. Watch out you may end up much bigger harm then your income. #hostsupport #propertydamage #liesofairbnb #nosupport #incident
