Host asks for the damage compensation after 5 days leaving the house and she had new guest that time

[Quynh-Anh0]

Good morning everyone, i have a problem which want to ask you. I ask my friend to book for me a flat about 1 month in Turin, after 5 days from the day I left that flat, the host ask me for the compensation because the carpet is dirty ( the carpet in the kitchen which use to stay when you cooking) also the tablecloth. During that 5 days, she had also new guests as i can check in her calendar. I may understand the tablecloth is dirty because when we ate sometime the food would fall down to the tablecloth. But the carpet is unbelievable because it was already old and dirty and how it can not be dirty? In addition, the floor is made from stone which very old, the floor is not flat because of the stone, the host said that something is in the floor and she can not clean it and she will change the floor and we hbe to pay for it. It shocks me a lot because it’s unbelievable. Besides, she talked to me like she doesn’t want to find a solution and doesn’t want me to explain anything, she even said about my culture my nation meanwhile i am very polite. This is her flat with the floor made from stone. We usually clean every week. But that kind of floor how can we clean even when we didn’t make it dirty. Please give me a advice, she is very annoying and doesn’t want to agree!

[Quynh-Anh0]

 Ah okay, I understand now, i am willing to pay for what i made if it’s my fault because i am educated, not like the words she said about me. I was angry whe she criticized my culture, my nation because it’s personal fault. I never met any host like that in the past. Anyway, thank you so much. If i have to pay i will only pay through airbnb.

[Branka-and-Silvia0]

Kitchen carpet and tablecloth in a short term rental?

Why?

[Quynh-Anh0]

Actually the kitchen carpet is just the very cheap and short. The one uses for feet when you entrance the house, because the floor is old stone so we can not walk around the house without shoes.

[Letti0]

@Branka-and-Silvia0  I supply plenty of tablecloths and placemats along with cloth napkins. I have a very expensive wooden dining table I want to protect. I do not expect my guess to wash these I actually don't want them too. No kitchen should have carpeting anywhere in it. @Quynh-Anh0  like others have said, there is a process to make a damage claim. This host has not followed that process, so her claim is null and void. I would report both her and her listing. Stop all correspondence with her and be done with it. 

[Quynh-Anh0]

Hi Letti, I understand the host want to protect their own furnitures, i try to, but the carpet in that house is the one you usually use in front of the house when people entrance the house. And the floor is dirty because it’s made froom stone. I have to say that house is very old. So we can not walk around without shoes. And i think it’s normal when the carpet is dirty. I pay more than 30eu for cleansing fee so I think I deserve some respect from her like she can wash them. If she want the house clean as the first day i come so she should not ask fee for the cleaning fee. I will do it by myself.