How can I appeal an incorrect Airbnb Community Support decision?

How can I appeal an incorrect Airbnb Community Support decision?

Airbnb canceled a reservation of the guest who had brought 30 people into the house and the police intervened 3 times due to the noisy party.

After canceling the reservation one day in advance, the guest requested a refund for that paid day.

one from Airbnb Community Support wrote to me that he was given the refund to the guest by subtracting him from my pay.

I pointed out that the guest has accepted the house rules which provide for cancellation without refund in case of holidays.
I also said to show me which airbnb policy he had adopted to make this choice.

He didn't show me anything saying it was a matter of privacy.

How can I appeal this unfair decision?

1 Reply 1
Gwen386
Level 10
Lusby, MD

@Gianvito5 Keep calling until you speak to some one that will reverse this decision.